Hotels in Playa del Carmen

"The property was very nice! Staff was friendly! Only downside was the sargassum on the beach, but that’s no fault of the resort."

"Staff was friendly and very helpful with getting you wherever you needed to go. Would 100% stay here again. "

"Worth every penny "

"Amazing 10/10"

"Tranquil. Relaxing. Gorgeous. "

"Exceptional customer service, great food, clean. T"

"Place is huge and beautiful, staff was very friendly."

"The staff is always so polite and accommodating."

"Overall, my family and I really enjoyed our stay at this hotel. The staff was friendly, room service was excellent, and there were plenty of great food options and fine dining restaurants. The entertainment was well thought out—not just for kids, but for adults too. The beach was beautiful, with plenty of sunbeds and a large sandy area that our kids loved. There were lots of activities available throughout the day and into the evening. However, we did experience two downsides. First, the pool temperature became too warm by the end of the day, making it less refreshing. At times, the pool was also not as clean as expected. Second, the ocean conditions were disappointing—there was an overwhelming amount of seaweed, the water was not the clear turquoise we had hoped for, and there was a very unpleasant smell. While the staff did their best to clean the beach, it would have been helpful to be informed about the ocean conditions in advance, especially since swimming in the ocean was one of the main reasons we chose this destination. In light of that, it might be fair to adjust the price accordingly."