"Overall, the stay did not meet expectations for a luxury resort at this price point.
The first room assigned was extremely noisy and did not match the river view category booked. This was only corrected after three nights when we were moved to a higher floor in a different building, which was a much better experience.
Certain floors (especially 3 and 5) function as transit levels between buildings, and hallway noise echoes directly into the rooms. For a resort positioned in this category, the sound insulation and room experience fall short compared to similar luxury hotels.
We were also celebrating my wife’s birthday, which was noted multiple times at check-in, through concierge restaurant reservations, and again at the restaurants themselves. Unfortunately, there was never any acknowledgment, which was disappointing considering the trip was planned around the occasion.
The restaurants were overall just average, with some dining experiences feeling rushed rather than refined.
Another frustration was the lack of clear information throughout the resort. Finding restaurants, activities, schedules, or even understanding what certain areas were often required figuring things out yourself. Many places are not clearly identified from the main walkways, which becomes frustrating at a property this large
The resort has beautiful surroundings and a strong concept, but the execution, service consistency, and attention to detail did not match expectations for the price or star level"
