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Grand Hyatt Playa Del Carmen Resort

Photo gallery for Grand Hyatt Playa Del Carmen Resort

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
Valet parking (USD 20 per day)
Presidential Room | Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Grand Hyatt Playa Del Carmen Resort

Grand Hyatt Playa Del Carmen Resort

5.0 star property
5-star beachfront aparthotel with spa, near Mamitas Beach
8.6 out of 10 Fabulous
8.6/10 Fabulous

1,007 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Laundry facilities
  • Pet friendly
  • Parking available
  • Free WiFi
The price is $245
Price available on 6/29/2023
Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
Main amenities
  • 314 apartments
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • Valet parking
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Mamitas Beach - 4 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Quinta Avenida - 14 min walk
  • Playa del Carmen Maritime Terminal - 3 min drive
  • Playacar Golf Club - 6 min drive
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Xplor Theme Park - 10 min drive
  • Xcaret Eco Theme Park - 14 min drive
  • Ferry to Cozumel - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • Ambasciata d'Italia Ristorante - 2 min walk
  • La Vagabunda - 1 min walk
  • Rockas Jamaican Kitchen - 1 min walk
  • Restaurante Ojitos Mios - 1 min walk
  • La Vaca Gaucha - 2 min walk
Map

About this property

Grand Hyatt Playa Del Carmen Resort

Grand Hyatt Playa Del Carmen Resort is a great choice for your beach stay in Playa del Carmen, putting you near activities like scuba diving, snorkeling, and parasailing. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Offering a beachfront location, Sushi 'n' Raw Bar serves Japanese cuisine and is open for dinner. A poolside bar and a 24-hour fitness center are other highlights, and apartments offer up nice touches like iPod docks and rainfall showerheads. Fellow travelers say great things about the breakfast and location.

All inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 49 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-leash area available
  • Pet sitting services offered

Property amenities

Beach

  • On the beach

Pool/Spa

  • 4 outdoor pools
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 8 treatment rooms
  • Manicures and pedicures
  • Facials
  • Body wraps
  • Body treatments
  • Aromatherapy
  • Reflexology
  • Body scrubs
  • Hydrotherapy

Internet

  • Free WiFi

Parking and transportation

  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:00 AM - 6:00 PM
  • Airport shuttle on request

Family friendly

  • Free crib/infant bed
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Kid's club (surcharge)

Restaurants on site

  • Sushi 'n' Raw Bar
  • La Cocina

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 36 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Alarm clock
  • Bed sheets provided
  • Rollaway/extra beds: USD 30 per night

Bathrooms

  • Shower
  • Rainfall showerhead
  • Bathrobes
  • Hair dryer
  • Free toiletries
  • Slippers

Entertainment

  • 47-inch flat-screen TV with cable/satellite service
  • Arcade/game room
  • MP3 docking station
  • iPod docking station

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 100 per pet per stay
  • 1 per room (up to 49 lbs per pet)
  • Welcoming cats and dogs only
  • Food and water bowls, an off-leash area, and pet-sitting services are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible airport shuttle
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible fitness center
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe
  • Free newspapers (lobby)

Location highlights

  • Near the sea
  • In the city center
  • In the entertainment district

Things to do

  • 24-hour fitness center
  • Free bicycle rentals on site
  • Pilates classes on site
  • Aerobics classes on site
  • Yoga classes on site
  • Scuba diving nearby
  • Ziplining nearby
  • Boat tours nearby
  • Water skiing nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Snorkeling nearby
  • Theme parks nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 314 rooms
  • 5 floors
  • Built in 2014
  • Connecting/adjoining rooms avaliable

Special features

Spa

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Sushi 'n' Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 36 per person
  • Airport shuttle service is offered for an extra charge of USD 153 per vehicle (one-way, maximum occupancy 2)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 30 per night
  • Children's club access is available for an extra charge
  • Airport shuttle service for children up to age 11 costs USD 35 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

  • Valet parking costs USD 20 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

Also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Frequently asked questions

Does Grand Hyatt Playa Del Carmen Resort offer free cancellation for a full refund?
Yes, Grand Hyatt Playa Del Carmen Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?
As of Jun 3, 2023, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on Jun 29, 2023 start from $245, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Hyatt Playa Del Carmen Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hyatt Playa Del Carmen Resort?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Grand Hyatt Playa Del Carmen Resort?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 49 lbs per pet. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees. Dog exercise areas, pet-sitting services, and food and water bowls are available.
Is parking offered on site at Grand Hyatt Playa Del Carmen Resort?
Yes. Valet parking costs USD 20 per day.
Is airport shuttle service offered by Grand Hyatt Playa Del Carmen Resort?
Yes, an airport shuttle is available from 9:00 AM to 6:00 PM on request. The charge is USD 153 per vehicle one-way.
What are the check-in and check-out times at Grand Hyatt Playa Del Carmen Resort?
You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
What is there to do at Grand Hyatt Playa Del Carmen Resort and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Grand Hyatt Playa Del Carmen Resort also has a 24-hour fitness center and a sauna, as well as an arcade and a garden.
Are there restaurants at or near Grand Hyatt Playa Del Carmen Resort?
Yes, Sushi 'n' Raw Bar offers alfresco dining, Japanese cuisine, and ocean views.
Does Grand Hyatt Playa Del Carmen Resort have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Grand Hyatt Playa Del Carmen Resort like?
Grand Hyatt Playa Del Carmen Resort is in Downtown Playa del Carmen, a short 4-minute walk from Playa del Carmen Main Beach and 14 minutes' walk from Quinta Avenida. Travelers say that the aparthotel is in a great location.

Reviews

8.6

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

9.1/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Good

To many day passes
Never heard info on transportation and the let to many day passes the pool is not big for that many pepole
paolo, 3-night trip
Verified Hotels.com guest review

6/10 Good

7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

STAY HERE
Everything about this hotel is perfect! I came last week to celebrate my 23rd birthday with my friends and it was nothing short of amazing! I booked the room with a swim up pool and everything was clean. Breakfast included was good staff was very friendly and literally there for whatever you need. Security is working 24/7 so you feel more than comfortable your entire stay. It’s %100 worth it for a peaceful, fun, and exciting vacation. I also got to peak at two weddings that looked beautiful which was a plus
Alyssa, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel
Wonderful experience. Excellent 5 star service all around. Kosher restaurant was excellent. The only down side was the beach. Filled with seaweed and no chairs to sit on. Pools were all great though
Abraham, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

abigail, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Room a bit old fashiones and small. Property overal has places that need renovation. Service is good, exterior biutiful.
raimundas, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

colleen, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful views. Nice staff. Clean and well kept up.
Kelsie, 4-night family trip
Verified Expedia guest review

8/10 Very Good

I didn't like the hill leading up to the property.
Donna, 10-night family trip
Verified Expedia guest review