The staff was super and were awesome! The hotel however, has some serious issues. The elevator was not working for a 3rd floor room (definitely a problem for handicapped folks), the vending machines were broken, the TV didn't work, no waffle batter, bed springs creaked when I moved, beetles in room on my cup, The gal at the front desk said they come in through the doors. Breakfast was okay. The computer area worked well and again...the staff was awesome! The rooms definitely are not as portrayed in the photos. If everything had been working, I would have rated higher minus the creaking bed springs.