6/10 Good
Dec 15, 2024
Could Be Better
Valet is a nightmare. There is really not enough space for dropping off your car and picking it up. They should really consider a self-parking option to alleviate the wait times for valet. I requested a room with a bathtub, the front desk confirmed I was getting a room with a tub upon check in, however room did not have a bathtub. Housekeeping is every other day, so we did not experience a cleaning due to our short stay, however, there was food in our microwave from the guests before us. Upon checkout, my receipt had been emailed to me and I realized I was charged for something at the “suite shop” which I, nor my family, never visited. I called back to dispute and the front desk did offer to refund me for it, which was appreciated. The water park was perfect for children, and the rooms were a great size, but based on our overall experience, we would probably not return.
Erin
Erin, 2-night family trip
Verified Hotels.com guest review
