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Hotel Puerta del Cielo

2.5 star property
Cuernavaca hotel with outdoor pool

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Photo gallery for Hotel Puerta del Cielo

Outdoor dining
Outdoor pool, pool umbrellas
Free WiFi
Exterior
Outdoor pool, pool umbrellas

Reviews

3.8 out of 10

Popular amenities

  • Pool
  • 24/7 front desk
  • Free parking
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Coffee shop/cafe
  • 24-hour front desk
  • Garden
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Free self parking
  • Outdoor swimming pools
The current price is $27
includes taxes & fees
$22 per night
Feb 16 - Feb 17

Room options

Available filters for rooms
Showing 3 of 3 rooms

Room, 2 Double Beds

Highlights

Balcony
TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
  • 161 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

Highlights

TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
  • 161 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Microwave

Highlights

Balcony
Separate sitting area
Kitchenette
TV
Ceiling fan
Private bathroom
Microwave
Cookware/dishes/utensils
  • 161 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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  • Pet friendly
  • Free parking
  • Free WiFi
6.0 out of 10, (31)
The price is $26
includes taxes & fees
$22 per night
Feb 14 - Feb 15
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About the neighborhood

Map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240

What's nearby

  • La Paloma de la Paz - 3 min drive
  • Teopanzolco Archaeological Zone - 4 min drive
  • Galerias Cuernavaca Mall - 6 min drive
  • Cuernavaca Cathedral - 8 min drive
  • Forum Cuernavaca - 8 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Chaparrito's Tacos - ‬6 min walk
  • ‪Tacos Charmin - ‬9 min walk
  • ‪Taqueria el Especial - ‬7 min walk
  • ‪Tacos al Carbón Charmin - ‬8 min walk
  • ‪Quesadillas el Toro Sentado - ‬9 min walk

About this property

Hotel Puerta del Cielo

When you stay at Hotel Puerta del Cielo, you'll be within a 10-minute drive of Galerias Cuernavaca Mall. Guests can splash around at the outdoor pool or grab a bite to eat at the coffee shop/cafe.

Languages

Spanish

At a glance

DONE

Hotel size

    • 14 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 11 PM
    • Minimum check-in age: 12
    • Check-out time is 1 PM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 12
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking

Property amenities

Food and drink

  • Coffee shop

Services

  • 24-hour front desk
  • Pool umbrellas

Facilities

  • Garden
  • An outdoor pool

Room amenities

Be entertained

  • 20-inch TV
  • Cable TV channels

Home comfort

  • Ceiling fan

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi (speed of 50+ Mbps)

More

  • Daily housekeeping

Fees & policies

Policies

Guests can rest easy knowing there's a fire extinguisher, a first aid kit and window guards on site.
This property accepts credit cards.

Also known as

Hotel Puerta Cielo Cuernavaca
Hotel Puerta Cielo
Puerta Cielo Cuernavaca
Puerta Cielo
Hotel Puerta del Cielo Hotel
Hotel Puerta del Cielo Cuernavaca
Hotel Puerta del Cielo Hotel Cuernavaca

Frequently asked questions

Does Hotel Puerta del Cielo offer free cancellation for a full refund?

Yes, Hotel Puerta del Cielo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Puerta del Cielo?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Puerta del Cielo?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Puerta del Cielo?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Puerta del Cielo?

Check-in start time: 2 PM; Check-in end time: 11 PM. Check-out time is 1 PM. Contactless check-out is available.

What is there to do at Hotel Puerta del Cielo and nearby?

Hotel Puerta del Cielo has an outdoor pool and a garden.

What's the area around Hotel Puerta del Cielo like?

Hotel Puerta del Cielo is located a short 16-minute walk from Portal D10.

Reviews

3.8

4.2/10

Cleanliness

4.8/10

Staff & service

3.6/10

Amenities

3.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

10/10 Exceptional

8 de 10
Podría ser increíble si invirtieran un poco en darle un mantenimiento completo. Incluso los clientes, estaríamos dispuestos a pagar más.
Abel Neri, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Son muchas las anomalías que puedo describir: 1.-Las instalaciones están en un total descuido. Hacia el balcón que no se cierran las ventanas Y puertas, Techos dañados, habitaciones y herreria despintadas. 2.- Los mosaicos de pasillos y habitaciones en gran parte están rotos. 3.-En LA habitación 1 que es la que me asignaron estaba sucia con telarañas en los techos insectos muertos. Hormigas, fugas de agua en la regadera que ya mancharon el piso del baño por el largo periodo de dicha fuga. 4.- Durante mi estancia, el personal del hotel no hizo la limpieza de mi habitación. 5 .- en mi segunda Noche mientras dormía una cucaracha grande me despertó al andar en mis pies. 6.- los automóviles tienen que quedarse en la calle y el hotel te advierte que no se hacen responsables de tu coche. 7.- El area del jardin no es como se ve en las fotos. No se antoja estar en ella descansando. Nota: yo me tuve que quedar. porque ya no había disponibilidad en otros hoteles. yo estaba en cuernavaca, para asistir a una boda.
Miguel, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Francisco, 1-night trip
Verified Hotels.com guest review

4/10 Fair

No nos quedamos en el hotel ya que está sucio y descuidado, no cuenta con estacionamiento vigilado y en el momento de nuestra visita no había agua en las habitaciones. Reservé una habitación con dos camas y me querían ofrecer de una cama solamente, salí corriendo.
Xanat, 1-night family trip
Verified Expedia guest review

2/10 Poor

Hideous and inappropriate
It was horrible I don't recommend anyone to go here, the place is dirty and very old it had a really bad smell and was not suited for staying, bed was also dirty and the room was not very well taken care of
Christian stephano, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Pretty bad, stay away
There's no fence or protection in the parking area. There's no reception, they're are watching tv all night, this and the constant phone ringing is heard loud in the rooms. They asked me to pay cash, the pos "wasn't working", but I suspect the don't have any. I had to take a trip to the ATM. The entrance stairs and hall are not covered, you'll get wet as I did, if it rains. The hallways get wet. The bathroom an closet area are pretty runned down. There are a lot of spiderwebs and old paint in the ceiling. Bedding and towels were good. There was not hot water. I was on a business trip and was to tired to complain (to who?). I didn't use the pool but I didn't seem apealling either. I could understand cheap but not neglected.
1-night trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

2/10 Poor

It’s really bad, dirty dilapidated and there was no hot water
Lior, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Worst hotel in Cuernavaca
Terrible and disgusting, dirty, broken down, stinky building with mattresses, sheets and blankets from 1970, it appears. Sliding patio door did not close or have a lock. Front door to room likewise did not lock or even close! Leaking shower noise, water damage to wall and paint throughout hotel, rooms, and bathroom. Terrible service. 2 men present didd anit say a word to me, did not offer to help with bags. Entire hotel smelled like open sewage.
Michelle, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Simple but clean and friendly. We only stayed a night after a wedding, and we slept easily in peace and silence. Great option on a budget.
Rodrigo, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

Not very clean
Noe, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

HORRIBLE PLACE
I did not even stay at the hotel! It is a horrible place! No parking lot, actually is not even a Hotel all dirty and damaged. There were no other guests to stay so it is a creepy place with no maintenance at all! The photos published might have been taken 40years ago! TERRIBLE, TERRIBLE EXpedia should eliminate this place from the catalog!!
Lourdes, 1-night trip
Verified Expedia guest review

6/10 Good

Misrepresented
Hotel is cheap yes, but I have stayed at many budget hotels and this was sub-standard. and has been let go badly. Should not be listed on Expedia. Hotel sign was dirty and a banner, not a permanent sign. Dark and dingy reception down dirty cement staircase. Said breakfast included, not so. Nothing to buy at the hotel, not even water. Ten minute walk to convenience store (OXXO).Staff were friendly enough. Grounds could be nice but all dirty plastic tables and chairs with torn plastic cloths. My room was clean and had hot water, towels, soap but missing tiles, peeling plaster, fixtures black and grubby. Pool was not well made. Could be a nice place if someone would put some investment into it.
2-night trip
Verified Expedia guest review

4/10 Fair

Sin condiciones limpias
Mucha caca de gato en todos lados
Abril, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Fraude!
No me quedé, el servicio no corresponde con lo que promocionan. Literalmente es otro hotel, las fotos en la plataforma no son las del hotel es un FRAUDE, tuve que hospedarme en otro lado. Espero me hagan el reembolso
René, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

El lugar es pésimo muy sucia, parece hotel de paso. .las fotos no representan lo que es.. es un engaño
Juan Carlos, 2-night romance trip
Verified Expedia guest review

2/10 Poor

No resperón la reserva, ESPERO NO HAYAN COBRADO! El lugar nefasto, una posilga, NADA que ver con las fotos
José Arturo Guillermo, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Marco, 1-night trip
Verified Hotels.com guest review

6/10 Good

Daniel, 1-night trip
Verified Expedia guest review

2/10 Poor

La propiedad no está como en las fotos para nada, no te hacen cargo Pero no vale la pena llegar ahí, perdida de tiempo, el lugar parece estár abandonado
Ingrid Rocio, 1-night family trip
Verified Expedia guest review

2/10 Poor

Es lo más horrible que conozco
Horrible es un hotel en ruinas no tiene estacionamiento los autos se quedan a la Interperie en terracería
Maria Dolores, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Israel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Precio, atención y servicio
Mike, 1-night trip
Verified Expedia guest review

2/10 Poor

No respetaron mi reserva. Dicen que no tienen habitaciones. Ahora no tengo donde pasar la noche
diana, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Montserrat, 1-night trip
Verified Expedia guest review