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Hotel El Castillo

2.0 star property
Cuernavaca hotel with indoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel El Castillo

Luxury Room, Balcony, Courtyard View | Courtyard view
Deluxe Room, Multiple Beds, Smoking, Garden View | Down comforters, free WiFi
Deluxe Room, Multiple Beds, Smoking, Garden View | Courtyard view
Arcade
Superior Suite, City View | Terrace/patio

Reviews

6.6 out of 10

Good

Popular amenities

  • Pool
  • Laundry facilities
  • 24/7 front desk
  • Pet friendly
  • Free parking
  • Free WiFi
Main amenities
  • Housekeeping (on request)
  • Indoor pool
  • 24-hour front desk
  • Self-serve laundry
Feel at home
  • Private bathroom
  • Laundry facilities
  • Cable TV service
  • Free self parking
  • Indoor swimming pools

Room options

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Living area

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The price is $14
includes taxes & fees
$12 per night
Nov 30 - Dec 1
Hostal Azulejo Cuernavaca
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About the neighborhood

Map
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300

What's nearby

  • Galerias Cuernavaca Mall - 7 min drive - 6.9 km
  • La Paloma de la Paz - 7 min drive - 6.6 km
  • AVERANDA - 9 min drive - 7.6 km
  • Forum Cuernavaca - 9 min drive - 8.3 km
  • Cuernavaca Cathedral - 14 min drive - 13.3 km

Getting around

  • Benito Juarez International Airport (MEX) - 98 min drive

Restaurants

  • ‪Los Molcajetes - ‬17 min walk
  • ‪El Colibrí - ‬5 min walk
  • ‪Tacos de Cecina de Ahuatepec - ‬3 min drive
  • ‪The Italian Coffe - ‬6 min drive
  • ‪Pozole Lupilla - ‬4 min drive

About this property

Hotel El Castillo

Hotel El Castillo is a great choice for a stay in Cuernavaca. Guests can take a dip in the indoor pool, and freebies like WiFi and self parking are added perks.

Languages

Spanish

At a glance

Hotel size

  • 17 rooms

Arriving/Leaving

  • Check-in start time: noon; Check-in end time: anytime
  • Minimum check-in age: 15
  • Check-out time is 10:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • No cribs (infant beds)

Pets

  • Pets stay free (dogs and cats only)
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite garage

Other information

  • Designated smoking areas

Property amenities

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • An indoor pool

Accessibility

  • Handrails in stairways
  • Stairway handrail height (inches): 36
  • Front entrance ramp
  • Closed captioned TV
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Portable fan

Sleep well

  • Down comforter

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Housekeeping (on request)

Fees & policies

Optional extras

  • Laundry facilities are available for an extra charge of MXN 100

Pool, spa, & gym (if applicable)

  • There is a heated pool maintenance fee of MXN 100 per stay
  • Pool access available from 9:30 AM to 9:00 PM

Policies

This property does not have elevators.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel El Castillo Hotel
Hotel El Castillo Cuernavaca
Hotel El Castillo Hotel Cuernavaca

Frequently asked questions

Does Hotel El Castillo offer free cancellation for a full refund?
Yes, Hotel El Castillo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel El Castillo?
Yes, there's an indoor pool. Guests have pool access from 9:30 AM to 9:00 PM.
Are pets allowed at Hotel El Castillo?
Yes, cats and dogs stay free.
Is parking offered on site at Hotel El Castillo?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel El Castillo?
Check-in start time: noon; Check-in end time: anytime. Check-out time is 10:00 PM.
What is there to do at Hotel El Castillo and nearby?
Hotel El Castillo has an indoor pool.
What's the area around Hotel El Castillo like?
Hotel El Castillo is located a short 13-minute walk from El Tepozteco National Park.

Reviews

6.6

Good

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very Good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente servicio del personal y el hotel es muy bonito Las habitaciones son muy amplias
Ricardo, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Muy buen lugar
SANDRA GABRIELA, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Bonita habitación
Ricardo, 1-night trip
Verified Expedia guest review

2/10 Poor

Para empezar no tenían agendada mi reservación que el costo es de 481 , lle y esa mala noticia y me combraron750.00 porque dijo la encargada que si no se lo cobraban a ella y no me dieron factura ni agua había para tomar en el cuarto no hay aire acondicionado ni abanicomuy terrible
JOSE JESUS BRAY, 1-night trip
Verified Expedia guest review

8/10 Very Good

El lugar es muy tranquilo los alrededores son bonitos pero tuve resulta que me ofrecieron algo diferente a lo que me dieron y tuve que pagar Mas para que que me dieran un cuarto más y aun asiA1ljcll así uno así un granded grande{
Nico, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

El lugar es bonito
Yesenia, 1-night trip
Verified Expedia guest review

2/10 Poor

Parecía que estaba hospedado en la cárcel, se escuchó parejas teniendo sexo pareciera que la estaban matando fue una noche horrible
Rosalba, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

Hipolito, 1-night trip
Verified Expedia guest review

6/10 Good

Es un lugar tranquilo pero si lo tienen descuidado por ejemplo la fuente principal, el área de la alberca parece literal bodega, no hay ni agua, jabón ni papel higiénico en el baño. No hay agua caliente en la regadera en la mañana, no cuentan con botes de basura en la habitación. Permiten huéspedes ruidosos y con música fuerte toda la noche.
angel rodrigo, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Muy bien solo que les hace falta aire acondicionado
Yessenia Jazmin, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Reyna Veronica, 3-night trip
Verified Expedia guest review

4/10 Fair

Estaba sucia el baño estaba sucio el papel ya estaba usado , en todo momento hubo mucho ruido de las personas que llegaban en la madrugada gritando
Luis Angel, 1-night family trip
Verified Expedia guest review

2/10 Poor

Pero que un hotel de paso barato!!!!
Pésimo lugar desde la primer atención que dan, los empleados solo saben cobrar y dar la llave. La habitación 4 la entregaron sucia sin barrer ni trapear, el wc tapado, no hubo agua caliente, pelos en el piso y el la cama con la sobrecama manchada sin lavar. Reporté todo cuando salí y regresé y solo cambiaron la sobrecama!!! La TV no estaba contada al cable , le faltaba un cable HDMI. Pesimo lugar, hay lugares de paso con mejor servicio por 300$!!!!!
Jarit, 1-night family trip
Verified Hotels.com guest review

6/10 Good

En general está bien, pero el servicio es como de hotel de paso. No tienen restaurante.
Cristina, 1-night family trip
Verified Expedia guest review

2/10 Poor

Las habitaciones están en muy mal estado, la limpieza es superficial tienen mobiliario viejo y maltratado, el colchón estaba viejo y con hendiduras, no pudimos dormir bien durante la noche. El espacio de la alberca está muy sucio y descuidado, la alberca estaba sucia y el chapoteadero parecía tener hongos. Tuvimos que salirnos un día antes de terminar nuestro hospedaje por la incomodidad del hotel.
Hiram, 2-night family trip
Verified Expedia guest review