A beautiful, new hotel but service cannot meet the number of guests it accommodates. We were unable to pre book parking and take advantage of the discount code but able to park in the same car park and pay full price. There were queues to check in, and the queues completely blocked the small lobby area and access to the bar, restaurant and lifts. The lifts were busy and we were not allowed to use the stairs to go up to our first floor room. The bottle of conditioner in the shower was empty. The dining room is small and so you are asked to book a time for breakfast, which takes the pleasure out of a relaxed morning when enjoying a night away. Hot breakfast is cooked to order and we waited an hour for it, only for it to be served cold. We were warned about the delay and staff apologised for it, but we saw other tables leaving without having eaten as they no longer had time to wait. Both coffee machines were missing ingredients so neither one could produce the drink I wanted, though I am grateful to the member of staff who went to get me that drink from the coffee shop. Such a shame as the room was lovely but we would not stay here again.