2/10 Poor
Jan 11, 2025
Do NOT stay here -- listen to others.
I had an extremely disappointing experience at this hotel and cannot recommend it to anyone.
Upon arrival, I noticed signs posted by the fire marshal warning that the second floor and balcony were unsafe to enter or occupy. This was alarming. I was assigned a first-floor room, but when I entered, nothing was plugged in—not the lights, the air conditioning, or any appliances. The security lock on the door was ripped off, leaving me feeling unsafe.
When I pulled back the sheets, I found hair in the bed. I immediately went to the front desk to request a new room since refunds weren’t allowed. While I was getting a new key, the staff member mentioned to a nearby officer that the hair was from housekeeping and blamed the issue on her not wearing a hair net, as she does all the washing herself. There was no apology for the state of the room.
The second room was only marginally better. Appliances were plugged in, but the flooring was uneven and popped up when stepped on. There was also some pink, melted substance on the desk that hadn’t been cleaned.
I went to bed hoping the experience would improve, but it only got worse. In the morning, I realized there was no smoke detector in the room—it had been ripped off the wall. When I unplugged my phone from the nightstand, a cockroach scurried out from behind my pillow. To make matters worse, I later found another cockroach in my suitcase.
This stay was an absolute nightmare.
Emily
Emily, 1-night business trip
Verified Hotels.com guest review
