Enjoy your visit to San Carlos with a stay at Hotel San Carlos Plaza. Guests can indulge in deep-tissue massages, then grab a bite to eat at one of the 2 restaurants. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
173 rooms
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets allowed (1 total, up to 33 lbs per pet)*
Specific rooms only, restrictions apply*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–12:30 PM
2 restaurants
Private picnics
Traveling with children
Grocery/convenience store
Children's games
What to do
On the beach
Shopping
Bicycle rentals nearby
Hiking/biking trails nearby
Kayaking nearby
Water skiing nearby
Working away
5 meeting rooms
Conference space (244 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Wedding services
Porter/bellhop
Romance packages
Facilities
Terrace
Communal living room
3 outdoor pools
Designer stores on site
Spa services
Banquet hall
Reception hall
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in hallways
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Premium bedding
Freshen up
Bathtub only
Hair dryer
Towels
Stay connected
Free WiFi (speed of 25+ Mbps)
Phone
Food and drink
Chef
Free bottled water
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 250 to 300 for adults, and MXN 250 to 300 for children
Pets
Pets are allowed for an extra charge of MXN 1000 per pet, per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
HOTEL SAN CARLOS PLAZA Hotel
HOTEL SAN CARLOS PLAZA San Carlos
HOTEL SAN CARLOS PLAZA Hotel San Carlos
Frequently asked questions
Does Hotel San Carlos Plaza offer free cancellation for a full refund?
Yes, Hotel San Carlos Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel San Carlos Plaza?
Yes, there are 3 outdoor pools.
Are pets allowed at Hotel San Carlos Plaza?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of MXN 1000 per pet, per night.
Is parking offered on site at Hotel San Carlos Plaza?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel San Carlos Plaza?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Hotel San Carlos Plaza and nearby?
Have fun with nearby activities like cycling, hiking, and jet skiing. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include spa services.
Are there restaurants at or near Hotel San Carlos Plaza?
Yes, there are 2 onsite restaurants.
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
6.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Oct 19, 2024
It was ok
Marco A
Marco A, 3-night family trip
Verified Hotels.com guest review
6/10 Good
Oct 15, 2024
Muy limpio y excelente servicio
Es un hotel que por los muebles parece que es de los años 60s 70s se ve que le han hecho arreglos al baño porque tiene diferentes tipos de azulejos pero en si todo limpio, el área de las albercas muy bien y muy limpio. El Buffett muy delicioso y la comida del restaurante del área de albercas riquísimo también. La playa a unos cuantos pasos. Si lo recomiendo y si volvería a hospedarme.
Maria
Maria, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 15, 2024
Sandra
Sandra, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
Sep 24, 2024
Doors didn’t close very well had to really slam it. No hot water when we wanted to shower. The sinks faucet and sink were broken and when you wanted to use the faucet you got a loud noice with minimal water coming out. No water pressure what so ever. Not sure if all the rooms on the 4th floor are the same, but if I ever stay there again I would definitely be asking for a room on the lower levels.
Verified traveler
4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 2, 2024
Great for families
A great place to stay for families. 3 pools. Lots of water slides and other kiddie stuff. There is even a full size carousel in the lobby! The food is actually very good. The pool water was about 95F during our early September stay.
Emily
Emily, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 25, 2024
Great hotel great customer service
Robert
Robert, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Aug 10, 2024
Need to check pool
Lights and no enough pool
Towels. Pool need deep clean.
ANA
ANA, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 25, 2024
My favorite hotel in San Carlos
Love this hotel, excellent room, beach, restaurants, you have everything you need in this hotel for your amazing vacations
Alan
Alan, 2-night family trip
Verified Hotels.com guest review
6/10 Good
Jul 24, 2024
Good: Next to beach, pool, food.
Bad: Old hotel, Old furniture, hidden fees while @ check in
Miguel
Miguel, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 18, 2024
Great hotel!
Amazing hotel with great views!!
Manuel
Manuel, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Jul 9, 2024
Property needs some serious remodeling, hotels rooms and bathrooms.
Maria
Maria, 2-night family trip
Verified Expedia guest review
2/10 Poor
Jun 4, 2024
Wendy
Wendy, 3-night trip
Verified Expedia guest review
10/10 Exceptional
May 28, 2024
BERTA
BERTA, 3-night trip
Verified Expedia guest review
10/10 Exceptional
May 6, 2024
The only negative thing about this property is the wifi is spotty at best. Everything else was fantastic! We tried this hotel for the first time instead of our usual and was disappointed the large pool was under construction before the busy season. We were not told ahead of time of the inconvenience and the staff was very nice, apologetic and made arrangements for us to have the best time possible. They really went above and beyond once they heard we were disappointed. We ended up having a great stay and i would definitely go back again. The rooms are clean, staff very friendly and helpful and the breakfast buffet is yummy and convenient.
Ashley
Ashley, 3-night family trip
Verified Orbitz guest review
6/10 Good
Apr 22, 2024
EXCELENTE UBICACIÓN. FALTA MUCHO
Positivo: tiene alberca templada y la playa es apta para asolearte y nadar. Camas muy comodas.
El servicio de Spa que está instalaciones muy bueno. El servicio restaurabt Arbolitos muy bueno.
Negativo: servicio desayuno buffet pésimo. Escaso en fruta y otros productos/bandejas vacias. Lento en área de huevos. Pocos.meseros.
Del ala que dá al fraccionamiento se oye un ruido constante. Que dicen no saber de que es y en la noche se escucha tanto que interrumpe el sueño.
En baño la tuberias y salidas de agua viejas, por lo que el chorro de agua es lento. Y el baño se dificulta.
No te permiten ingresar con bebidas ni al cuarto, ni a hotel . Te hacen firmar que te cobraran 800 pesos. Y en alberca es muy dificil que te den servicio de bebidas.
claudia
claudia, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 21, 2024
Nice beach hotel
Older hotel in a great location. Incredible views. Good restaurant on site. Quiet room, just a little dated. Great parking, and nice beach.
Scott
Scott, 2-night trip
Verified Hotels.com guest review
2/10 Poor
Apr 5, 2024
Matthew
Matthew, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 31, 2024
A wonderful location in dire need of renovations. Broken window treatments/blinds - wood-rot in door frames, slippery tile throughout - showers were terrible and impossible to use. “Ocean View” was not an “Ocean View” Pools not heated - chairs in room had filthy fabric on cushions and from 1980’s - broken table in room - I could continue but won’t.
Fantastic staff & beautiful spa. Pizza was delicious and a great breakfast buffet!
Work on improving the property and its interior it will be an amazing resort!
Deanne
Deanne, 4-night family trip
Verified Expedia guest review
8/10 Very Good
Mar 16, 2024
We LOVED the fact that this hotel is RIGHT on the beach and you can walk a mile down the sandy beach to the Sunset bar/grill !!! The sunsets are PHENOMENAL !!!! The property is beginning to look a bit dilapidated....stained towels, blood on the comforter, clogged toilet, and in general needs a good painting inside the room and out on the balcony. But if management gets a grip on these issues, we would highly recommend this property to families (especially with young kids). The heated pool, water slides, pirate ships, horse carousel in the lobby, and water play land are PERFECT for kids. And the thatch hut bar located overlooking the beach is PERFECT for adults to grab a cold beverage while enjoying the ocean !!!!
Sonja
Sonja, 5-night romance trip
Verified Expedia guest review
8/10 Very Good
Mar 12, 2024
It’s a really nice place. Unfortunately, for us it was very inconvenient and unsafe. We had my elderly mom with us in her wheelchair, and it seemed that the hotel staff didn’t care about giving us a handicap accessible room or maybe the hotel didn’t have any. Not sure.
Martha
Martha, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 9, 2024
Awesome place
Javier
Javier, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 4, 2024
Lourdes
Lourdes, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 1, 2024
Wonderful marvelous place
What an amazing place and a rare gem . Great views and pools and great friendly staff . So impressed and worth the time and money and a wonderful relaxing beautiful surprise . One of best hotel experiences ever !
Alan
Alan, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Feb 26, 2024
Wonderful rare find
Absolutely outstanding place and a rare gem and find . Scenic , great staff , great pools and great food. Absolutely wonderful experience !