2/10 Poor
Jan 5, 2025
Hotel cancelled reservation; blessing in disguise
I called the day before my arrival to confirm my reservation was correct and even had the online agent verify the reservation and pet policy. When I arrived, I quickly noticed the clerk picked up her cell phone and began calling the owner because when I gave her my name she could barely explain WHY my reservation was cancelled and they had NO more rooms. The manager who was on the phone indicated the lady earlier attempted to run my card and it was denied. They were not of any help or care and neither was the agent from Expedia. It is scary to know that you make reservations and when you show up no room or place to stay in the area is available unless you pay for premium rooms which were about $60.00 more than the room already reserved. The hotel looks nice from outside, but take a few seconds and observe. While inside dealing with the reservation issue, my friend waiting in the car and observed a drug deal, 2 prostitutes working a car in the parking lot, and children and people walking the balcony of the second floor. The entire place quickly felt very unsafe and definitely not a place you would comfortable stay EVER.
Mark
Mark, 2-night business trip
Verified Hotels.com guest review