If things had worked as they were supposed to, this would have been a perfectly fine, reasonably priced option (much cheaper than nearby hotels). But the virtual front desk is not working. We had major issues accessing our room and retrieving our luggage from storage after checkout (a service offered by the building).
When we arrived, the door to our room had been bolted and we could not open it with our key code. We called the virtual front desk and they sent someone to fix it in 20 minutes. I don't know what would have happened on a weekend when there was no employee in the building.
We then left our bags in the storage room after checking out. Just to make sure, I texted the virtual front desk to confirm that our building+room code would continue to give us access to the building and luggage room after we checked out. I received a response confirming this. But then, when we returned for our bags later in the day, our code of course did NOT work. I texted with the virtual front desk, received an unhelpful response suggesting they did not understand the issue, and was put on hold for 10 minutes when I called the concierge while standing outside the building. We ended up getting our luggage using a code our friends (who also stayed there) had managed to obtain after encountering the same issue. I finally received a text message response from the concierge...2.5 hours later, when we were boarding the plane home.