The Ilikai is in a great location, and the large room includes a sitting area with TV, full kitchen with granite countertops, king bed, and spacious balcony with a perfect, unobstructed sunset view. The newly-reopened restaurant offers good breakfasts and fantastic coffee in a pleasant open-air lanai environment. We also enjoyed the Friday Night Hawaiian Music & Hula Show. But the "star" of the hotel is Chester, the front desk staff member who greeted us with a big smile and genuinely helpful attitude. During our stay, he gave great suggestions for restaurants, and specific details about tourist activities. He engaged in friendly conversation whenever we walked up to ask for assistance -- and he always went above and beyond expectations. Chester is definitely one of the top 3 hotel staff we've encountered anywhere in the world!