The room was nice and tidy, and in the heat of Florence in Aug, the air conditioning was definitely appreciated. As this was my first time in Italy, I didn't know what to expect from hotels, this was more like an apartment, a happy surprise. Check-in was a little strange but explains why they ask from your estimated time of arrival to the hotel, I would try to be as accurate as possible. There is no lobby or receptionist area to check in so when you arrive, you have to call the hotel contact and let them know, only they can let you into the building. I love that breakfast is also served but do not expect a continental breakfast, expect quick and on the go, which was perfect for me. The location is super convenient to S.M Novela train station (about 7 min walk) and heart of Florence (about 20 min walk or 10min bus ride). Absolutely loved my stay and would 10/10 recommend this location.