Av. Balamkamche Mza. 30 Lt 4, Fraccionamiento Playacar Fase II, Playa del Carmen, QROO, 77710
What's nearby
Quinta Avenida - 19 min walk
Playa del Carmen Maritime Terminal - 3 min drive
Mamitas Beach - 8 min drive
Xplor Theme Park - 8 min drive
Xcaret Eco Theme Park - 11 min drive
Getting around
Cancun Intl. Airport (CUN) - 46 min drive
Cozumel Intl. Airport (CZM) - 12.8 miles/20.6 km
Free area shuttle
Restaurants
Starbucks - 8 min walk
La Bartina - 9 min walk
Rolandi's - 1 min walk
Don Sirloin Playacar - 1 min walk
El Gran Taco - 11 min walk
About this property
City Express Suites by Marriott Playa Del Carmen
At City Express Suites by Marriott Playa Del Carmen, you'll be just a 5-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. Guests can take a dip in the outdoor pool or visit the fitness center for a workout. Also, Xplor Theme Park and Playacar Golf Club are within a short drive.
Languages
English, Spanish
At a glance
Hotel size
56 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 1 PM
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Offsite
Free area shuttle within 10 kilometers
Other information
Designated smoking areas
Property amenities
Food and drink
Free full breakfast 6:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
Coffee/tea in a common area
Barbecue grills
Room service (limited hours)
Water dispenser
Traveling with children
Children stay free (see details)
Free local shuttle
Grocery/convenience store
What to do
Pool table
Beach nearby
Working away
24-hour business center
Meeting room
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Pool loungers
Pool umbrellas
Facilities
Communal living room
Fitness center
An outdoor pool
Double-glazed windows
Comprehensive recycling policy
No plastic coffee stirrers
Banquet hall
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Desk chair
Electrical adapters/chargers
Food and drink
Full-sized refrigerator/freezer
Microwave
Kitchen
Stovetop
Cookware, dishes, and utensils
Blender
More
Daily housekeeping
In-room safe
Energy-saving switches
Recycling
Water-efficient showers only
Water-efficient toilets only
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 10:00 PM
Policies
Guests can rest easy knowing there's window guards on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
City Express Suites Playa Carmen Hotel
City Express Suites Playa Carmen Playa del Carmen
City Express Suites Playa Carmen
City Express Suites Carmen
City Suites Playa del Carmen
City Express Suites Playa del Carmen
City Express Suites by Marriott Playa Del Carmen Hotel
Frequently asked questions
Does City Express Suites by Marriott Playa Del Carmen offer free cancellation for a full refund?
Yes, City Express Suites by Marriott Playa Del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at City Express Suites by Marriott Playa Del Carmen?
Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at City Express Suites by Marriott Playa Del Carmen?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at City Express Suites by Marriott Playa Del Carmen?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at City Express Suites by Marriott Playa Del Carmen?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 1 PM.
Is there an onsite casino at City Express Suites by Marriott Playa Del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min drive) is nearby.
What is there to do at City Express Suites by Marriott Playa Del Carmen and nearby?
City Express Suites by Marriott Playa Del Carmen has an outdoor pool and a fitness center.
Does City Express Suites by Marriott Playa Del Carmen have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a blender, a coffee maker, and cookware.
What's the area around City Express Suites by Marriott Playa Del Carmen like?
City Express Suites by Marriott Playa Del Carmen is a short 19-minute walk from Quinta Avenida and 16 minutes' walk from Xaman Ha Aviary.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Jul 13, 2024
Nice hotel. Close to Xcaret. Not to kin to the other business next door.
Minh
Minh, 1-night family trip
Verified Orbitz guest review
8/10 Very Good
Jul 8, 2024
Close by
James
James, 2-night romance trip
Verified Expedia guest review
2/10 Poor
Jul 7, 2024
I booked a 1 king bed and they gave me 2 doubles and refused to change it
Tahnia
Tahnia, 1-night trip
Verified Expedia guest review
6/10 Good
Apr 2, 2024
The beds are very small and uncomfortable
julio
julio, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 1, 2024
Fantastic!
The staff was so helpful and friendly… we felt right at home. The accommodations were immaculate and well cared for…the nearby Patisserie and restaurants were excellent.
Robert
Robert, 2-night trip
Verified Hotels.com guest review
6/10 Good
Jan 6, 2024
The property was
Frank
Frank, 5-night trip
Verified Expedia guest review
2/10 Poor
Jun 20, 2023
Jorge
Jorge, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Mar 29, 2023
Good for staying
Very clean room with kitchen. Not too small. Big fridge. All you need for cooking. Bed mattress hard, old pillows but clean.
Breakfast the same every day, could taste better.
Al lot of parking. Walking distance to shopping.
Yvonne
Yvonne, 7-night trip
Verified Hotels.com guest review
2/10 Poor
Mar 9, 2023
Carlos
Carlos, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Feb 22, 2023
Quick solo over night
This was my second stay at City Suites. I chose it again, because the first time was so great. It is centrally located, easy to get to and has plenty of amenities. The staff are incredibly friendly and helpful. The rooms were comfortable and clean.
Jessica
Jessica, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 24, 2023
Endroit excellent aussi bien que des resorts tout inclus je le conseil a tous un gros merci !!
Ronald
Ronald, 9-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 21, 2023
Ronald
Ronald, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 13, 2023
Very nice hotel, everything was great except location. But it was no problem. We can drive to central just 5 minutes to visit beach and back to quiet hotel for rest.
jiahong
Verified Expedia guest review
4/10 Fair
Jan 5, 2023
Room they gave us smelled badly and they wouldn’t change it until their maintenance guy looked at it. The maintenance guy couldn’t do anything but still the hotel didn’t agree to change the room easily. After some further discussions and visit to room by hotel staff, they gave us another room. At breakfast they had bread but wouldn’t put butter out and even upon requesting they give only 1 pcs. Hope the service can be improved at this hotel.
Aditya
Verified Expedia guest review
6/10 Good
Dec 6, 2022
AURORA
AURORA, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 15, 2022
Hotel was good, only my room had a little bit of mold smell
Tania
Tania, 1-night business trip
Verified Expedia guest review
2/10 Poor
Jun 13, 2022
THE ROOM WAS DIRTY, AND THE PERSONAL WASN'T KIND
NORMA
NORMA, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Jun 13, 2022
MARIA
MARIA, 3-night trip
Verified Expedia guest review
4/10 Fair
Jun 7, 2022
Dirty dishes, uncomfortable kitchen, lack of tools for cooking.
The card doesn’t work to activate the elevator, broken washing machines, no offer of Suites has been accomplished
Carolina
Carolina, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Apr 24, 2022
Away from the touristy noise. Dining options are available within the compound.
Loreto
Loreto, 3-night family trip
Verified Expedia guest review
4/10 Fair
Apr 20, 2022
The staff seem not to care. There where two of us and they were aunable to leave two bath towels, one hand towel and a floor towel. There was one or two missing every day. The small vending area doesn't have WATER!, Sometimes they change linen, other times they didn't. The location is OK buy I would not go back to it. Whindham is around the corner, same location.