4/10 Fair
Oct 16, 2024
Extra fees for using credit card & charged extra
Please check extra fees. I was charged some extra fees by mistake and then I was credited. If you use a credit card they charge 3.5% it isn’t listed at all on Hotels.com. When you get there they have a sign that States you have to pay 3.5% when you check in . ** So, even though my reservation through Hotels.com said that I only was supposed to pay $713 they charged me about 5%!! I noticed the mistake and I told them, and they gave me a partial refund for the 1.5% but still charged me 3.5% for using my card! I was given the option to pay cash and they would reverse the credit card fee, but the closest bank is 15 miles away in St Helena and closed on most of the weekend. I try to be civil and told the owner that I could send them a check when I got home and they could just credit the credit card for the mistake and she said it was too late that the reservation was already closed. If I would’ve known that they were going to charge a fee for using a credit card I would’ve taken more cash from home but it’s not noted anywhere in Hotels.com. Not fair and they didn’t really care. I have an autistic son with a small therapy dog and they had even said about a dog fee. Very sketchy money hungry.
Lizet Martin
Lizet Martin, 2-night family trip
Verified Hotels.com guest review
