2/10 Poor
Nov 24, 2024
Extremely disappointed
The hotel was clean but the experience was horrible. The booking was wrong and the l was told it was made by Expedia and not hotels com. When we got to the room they had given us a cot for a 13 year old to sleep in. It took ages to sort out the beds and we had to make up the sofa bed ourselves. Our food and drink allowance hadn't been added and the receptionist argued with me until l showed my confirmation receipt on my phone. In the morning the waiter told us we couldn't have breakfast as we hadn't paid, it was humiliating standing in the middle of a busy restaurant with an orange juice in my hand and having to go and get proof of payment. The evening receptionist obviously hadn't rectified the information. We found it very upsetting and embarrassing and would not consider staying again.
Verified traveler
1-night family trip
Verified Hotels.com guest review