When you stay at Hotel Playa Encantada, you'll be within a 15-minute walk of Quinta Avenida and Mamitas Beach. Guests can take a dip in the outdoor pool, and freebies like WiFi and wired internet are added perks. Other features include a children's pool, a terrace, and a garden. Fellow travelers say great things about the helpful staff.
Languages
Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish
At a glance
Hotel size
32 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Wheelchair-accessible parking on site
Other information
Designated smoking areas
No alcohol served onsite
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
Traveling with children
Children's pool
What to do
Beach nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Pool loungers
Facilities
2 buildings/towers
Built in 2008
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Beaux Arts architecture
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Handrails in hallways
Handrails in stairways
Well-lit path to entrance
Room amenities
Be entertained
32-inch LED TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Iron/ironing board
Sleep well
Blackout drapes/curtains
Sofa bed
Crib/infant bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower only
Hair dryer (on request)
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 195 to 250 for adults, and MXN 95 to 150 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Cribs/infant beds are available for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Policies
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
Encantada Hotel Playa
Playa Encantada
Playa Encantada Riviera Maya/Playa Del Carmen, Mexico
Playa Encantada Hotel Playa del Carmen
Playa Encantada Hotel
Playa Encantada Playa del Carmen
Encantada Del Carmen
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen
Playa Encantada
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen
Frequently asked questions
Does Hotel Playa Encantada offer free cancellation for a full refund?
Yes, Hotel Playa Encantada does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Playa Encantada?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Hotel Playa Encantada?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at Hotel Playa Encantada?
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Hotel Playa Encantada?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min walk) is nearby.
What is there to do at Hotel Playa Encantada and nearby?
Hotel Playa Encantada has an outdoor pool and a garden.
What's the area around Hotel Playa Encantada like?
Hotel Playa Encantada is in Downtown Playa del Carmen, a short 5-minute walk from Quinta Avenida and 11 minutes' walk from Mamitas Beach.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Good
Dec 20, 2024
No water early mornings pumps turned off !!!!
Hotel is convenient next to Ado bus station , restaurant Nextdoor.
We booked it because it was close to Ado and we can walk there to get to Airport on bus.l2 days in a row NO WATER TO SHOWER EARLY MORNING.
They use cistern and turn off pumps t nite no one can turn back on till mgr comes in 7-8am too late .
No shower —- bad bad bad .
Can use normal reg pillows too not tiny makeshift one .
Could be very nice place toasty if more attics oid to customers comfort.
People expect good service clean place AND WATER .
Tieh
Tieh, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 18, 2024
Jorge Daniel
Jorge Daniel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 14, 2024
Clean close to ado bus station
Good front desk staff during our checkin, room was clean.
Could use NEW TOWELS twice have stayed here twice towels have holes .
Bed needs a mattress cover your mattresses are very hard .
The blow hair dryer was not working tried different outlets.
They turned elevator off at nite we least a5 am had to carry our luggage down stir 83 yr old man .
Tieh
Tieh, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 30, 2024
Norma J
Norma J, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 13, 2024
Eduardo
Eduardo, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 24, 2024
Excellent location 1 block from Bus terminal
Francisco
Francisco, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 12, 2024
Excelente relación costo beneficio
La ubicación es muy buena, ya que queda a una cuadra de la terminal alterna de ADO, lo que facilita los traslados hacia otros destinos, está muy cerca del centro comercial de la w, excelente relación costo beneficio.
Leonardo
Leonardo, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 13, 2024
Jocelyn
Jocelyn, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 9, 2024
Christian
Christian, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 4, 2024
Taxis and Food Store around the corner
Oscar Treviño
Oscar Treviño, 1-night family trip
Verified Expedia guest review
2/10 Poor
Jul 20, 2024
John
John, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 28, 2024
Pleasant
My room was spacious, clean and I felt safe in and around the place which also the Ado bus station across the street. I really like the place
Pamela
Pamela, 7-night trip
Verified Hotels.com guest review
6/10 Good
Jun 28, 2024
Need more fixed hotel
Jorge
Jorge, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 20, 2024
This hotel is very conveniently located next to the bus station, walking street and a great park with lots of local food vendors. The room is big and the pool is pretty well shaded.
Scott
Scott, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Jun 11, 2024
Svetlana
Svetlana, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 3, 2024
Svetlana
Svetlana, 3-night trip
Verified Expedia guest review
6/10 Good
May 27, 2024
Sharonda
Sharonda, 2-night trip
Verified Expedia guest review
8/10 Very Good
May 22, 2024
Ценовая политика
Svetlana
Svetlana, 1-night trip
Verified Expedia guest review
10/10 Exceptional
May 2, 2024
Morony Emmanuel
Morony Emmanuel, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 30, 2024
ariel
ariel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 28, 2024
Joon-seong
Joon-seong, 3-night trip
Verified Expedia guest review
8/10 Very Good
Apr 13, 2024
Vince
Vince, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 12, 2024
Stratis
Stratis, 7-night trip
Verified Expedia guest review
6/10 Good
Mar 13, 2024
Showering water is cold most of the time . Some towels are old and ripped . The room needs some maintenance , freshing it up . Location is central , staff are nice , clean water is provided in public area. WIFI and phone needs Maintenance.
simon
simon, 3-night trip
Verified Expedia guest review
8/10 Very Good
Mar 6, 2024
We have stayed here several times over the years as an overnight or 2 before flying home post AI stay. The beds are not comfortable, but we always get an apartment with a kitchen and plenty of room for my family of 4 and that makes it worth it for the price. There is a small pool in an enclosed courtyard to cool off in. Any time we have needed anything from the staff, they were quick to help and friendly. We enjoy this hotel
s location because it is away from the touristy area and there are tasty food options all around.