2/10 Poor
Jul 7, 2024
I recently stayed at your hotel for my wedding anniversary, traveling from Canada. Unfortunately, my two-year-old son fell ill, so we had to bring him along unexpectedly. Upon arrival, the receptionist was extremely unhelpful and unprofessional. They insisted on charging us for my son, despite the website stating that children aged two and under stay for free.
I explained that we were exhausted from our journey, but the receptionist was unsympathetic and dismissive. Moreover, the room we were given was subpar and lacked any special decorations, which ruined our experience.
I am deeply dissatisfied with the service and overall experience at your hotel.
ahmed
ahmed, 1-night romance trip
Verified Expedia guest review