The room itself is very clean, comfortable, and nice. My unit had plenty of space with a kitchenette, living room with a couch, and a bedroom. I saw two cockroaches on my unit, but other than that it was clean for the 3 weeks I stayed there.
Front Desk: All of the front desk people understand and speak English. You may to repeat it a few times in order for them to completely understand it, but they understand better than most of the Tunisian population. If you come with bags, the bag boy/guy holds your bag ransom for tips.
Maintenance/Housekeeping: It's a hit or miss when requesting housekeeping. I've requested it 4x but housekeeping only stopped by 2x. They will give you a fresh bottle of water each time which is nice. But everything else may be inconsistent. When I arrived there were only 2 bath towels. First housekeeping gave me 2 bath towels and a hand towel. 2nd housekeeping took my hand towel away and didn't replace. She also used my shopping bag as a trash can bag. So it seems like they run out of materials.
Location: location is kind of secluded from the city. It's great if you're looking for peace and quiet. But if you're looking for sightseeing or somewhere to walk around the city, you would have to catch a taxi (the one parked in the hotel are rip offs/they will charge you 4x as much). Make sure their meter works and is not covered. If it's covered, they are ripping you off, find another taxi.