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Hotel Casa San Rafael

3.5 star property
Cuenca Historic Center hotel in historical district

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Casa San Rafael

Exterior detail
1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
Dining
Fireplace
Fireplace
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Airport transfer
  • Parking available
  • Non-smoking
  • Free breakfast
  • 24/7 front desk
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace
  • Front-desk safe
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Children stay free
  • Private bathroom
  • Separate bedroom
  • Daily housekeeping
  • Laundry facilities
  • Cable TV service
The price is $92
includes taxes & fees
$92 per night
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Double Room

Highlights

Soundproofed
Individually decorated
LCD TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Private bathroom
Rainfall showerhead
  • 118 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Single Room

Highlights

Soundproofed
Individually decorated
LCD TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Private bathroom
Rainfall showerhead
  • 118 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Twin Room

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Standard Twin Room

Highlights

Soundproofed
Individually decorated
LCD TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Private bathroom
Rainfall showerhead
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay

What's nearby

  • Calderon Park - 4 min walk - 0.4 km
  • New Cathedral of Cuenca - 6 min walk - 0.6 km
  • Río Tomebamba & Calle Larga - 8 min walk - 0.7 km
  • Alejandro Serrano Aguilar Stadium - 19 min walk - 1.6 km
  • Mall del Rio - 6 min drive - 3.4 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 4 min drive
  • Luis Cordero (Hermano Miguel) Station - 3 min walk
  • 14n - Antonio Borrero Station - 7 min walk
  • Gaspar Sangurima Tram Station - 6 min walk
  • Terminal Terrestre Station - 16 min walk
  • Unidad Nacional Tram Station - 26 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Tiestos - ‬4 min walk
  • ‪Negroni - ‬5 min walk
  • ‪Balcon Quiteño - ‬6 min walk
  • ‪cositas - ‬1 min walk
  • ‪La Creme - ‬4 min walk

About this property

Hotel Casa San Rafael

Hotel Casa San Rafael is just 1.6 mi (2.6 km) from the airport and offers a shuttle (available 24 hours). Free perks include WiFi and English breakfast daily between 7:30 AM and 10:00 AM. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Gaspar Sangurima Tram Station is 6 minutes away.

Languages

English, Spanish

At a glance

Hotel size

  • 13 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The property charges 8 percent for credit card payments
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Height restrictions apply for onsite parking
  • Offsite parking nearby (USD 13 per day; reservations required)

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property
  • No alcohol allowed onsite

Property amenities

Food and drink

  • Free English breakfast each morning 7:30 AM–10:00 AM
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Ecotours nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1920
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.
  • Service fee: 10 percent

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per person (roundtrip)
  • Credit card charges are subject to an extra charge of 8 percent

Children & extra beds

  • Airport shuttle for children between the ages of 6 and 12 costs USD 10 (roundtrip)

Parking

  • Parking is available nearby and costs USD 13 per day (66 ft away)
  • Parking height restrictions apply

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Casa San Rafael Hotel
Casa San Rafael Cuenca
Hotel Casa San Rafael
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Hotel Cuenca

Frequently asked questions

Does Hotel Casa San Rafael offer free cancellation for a full refund?
Yes, Hotel Casa San Rafael does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Casa San Rafael?
Sorry, pets and service animals aren't allowed.
Is airport shuttle service offered by Hotel Casa San Rafael?
Yes, an airport shuttle is available. The charge is USD 20 per person roundtrip.
What are the check-in and check-out times at Hotel Casa San Rafael?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
What's the area around Hotel Casa San Rafael like?
Hotel Casa San Rafael is in Cuenca Historic Center, a short 4-minute drive from Cuenca (CUE-Mariscal Lamar) and 3 minutes' walk from Plaza Rotary Market.

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great place to stay
Martha, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
William, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay
I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
Terry, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
VICTORIA, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

Snarly desk help; small room w/o amenities
Ron, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place, location & an amazing staff.
Jorge O., 5-night family trip
Verified Travelocity guest review

10/10 Exceptional

Helpful staff quiet room
Jerry, 7-night trip
Verified Orbitz guest review

8/10 Very Good

bernarda, 5-night trip
Verified Expedia guest review

10/10 Exceptional

James, 4-night trip
Verified Expedia guest review

8/10 Very Good

It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
Alejandro, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
Cecilia, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.
Stuart, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Is not what I spect
Nelson, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent staff beautiful hotel
Michele, 2-night family trip
Verified Expedia guest review

6/10 Good

Juan Pablo, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Melissa, 3-night trip
Verified Expedia guest review

8/10 Very Good

Verified Orbitz guest review

10/10 Exceptional

Joseph, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
Eric, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The owners are very kind and accommodating. The hotel is gorgeous and well maintained. The breakfast is delicious and a wonderful way to start the day.
Kelli, 2-night trip with friends
Verified Orbitz guest review

8/10 Very Good

Historic hotel.
The hotel is very nice. The service was superb. The beds were not very comfortable
Isabel, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Great location. Many sites within easy walking distance. The staff were so friendly, helpful and accommodating. The hotel is a Spanish colonial building, and they have managed to keep the boutique hotel feel. We would come back in the afternoon and I enjoyed sitting in the 2nd floor sitting area. Breakfast was fresh squeezed juice, fruit, toast and eggs and the best Ecuadorian coffee. Our room had a window over the street, but we did not find it noisy. Room 202 is small. There was not much room between the end of the bed and the desk along the wall. The bathroom is also quite small, with no convenient place to put toiletry bags. The beds were also a little hard for me, so I put the extra blankets under the sheet.
Tammy, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The host was amazing! A great historical hotel close enough to walk downtown
Vern, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Munkhmandakh, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Very nice
Overall experience very good. The only thing not so good was the mattress quality. Hard surface and a bit unpleasant because it is a bit old.
Miguel, 2-night trip
Verified Hotels.com guest review