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City Express by Marriott Playa Del Carmen

3.5 star property
Suburban hotel with outdoor pool, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Express by Marriott Playa Del Carmen

Exterior
Restaurant
Lobby
Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board
Restaurant

Reviews

7.6 out of 10

Good

Popular amenities

  • Electric vehicle charging point
  • Free breakfast
  • 24/7 front desk
  • Gym
  • Pool
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Free area shuttle
  • Free beach shuttle
  • Fitness center
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front-desk safe
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout drapes/curtains
The price is $81
includes taxes & fees
$66 per night
Dec 19 - Dec 20

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Cable channels
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby lounge

City Express Suites by Marriott Playa Del Carmen

Pool
Free breakfast
Free parking
Free WiFi
8.6 out of 10, Excellent, (424)
The price is $106
includes taxes & fees
$86 per night
Dec 19 - Dec 20
City Express Suites by Marriott Playa Del Carmen
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About the neighborhood

Map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 19 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Playacar Beach - 4 min drive
  • Playacar Golf Club - 6 min drive
  • Playa del Carmen Main Beach - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.8 miles/20.6 km
  • Free area shuttle
  • Free beach shuttle

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Rolandi's - ‬2 min walk
  • ‪Don Sirloin Playacar - ‬1 min walk
  • ‪El Gran Taco - ‬12 min walk

About this property

City Express by Marriott Playa Del Carmen

City Express by Marriott Playa Del Carmen puts you just a 5-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. The outdoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness center. Also, Xplor Theme Park and Playacar Golf Club are within a short drive.

Languages

English, Spanish

At a glance

Hotel size

  • 135 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Offsite

  • Free area shuttle within 10 kilometers
  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 6:30 AM–10:00 AM
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free local shuttle

What to do

  • Free beach shuttle
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach shuttle
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Double-glazed windows
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and window guards on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

City Express Playa Carmen
City Hotel Playa Express Carmen
City Express Playa Del Carmen Riviera Maya, Mexico
City Express Playa Carmen Hotel
City Express Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel
City Express by Marriott Playa Del Carmen Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Does City Express by Marriott Playa Del Carmen offer free cancellation for a full refund?
Yes, City Express by Marriott Playa Del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at City Express by Marriott Playa Del Carmen?
Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at City Express by Marriott Playa Del Carmen?
Sorry, pets aren't allowed.
Is parking offered on site at City Express by Marriott Playa Del Carmen?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at City Express by Marriott Playa Del Carmen?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 1 PM.
Is there an onsite casino at City Express by Marriott Playa Del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min drive) is nearby.
What is there to do at City Express by Marriott Playa Del Carmen and nearby?
City Express by Marriott Playa Del Carmen has an outdoor pool and a fitness center.
What's the area around City Express by Marriott Playa Del Carmen like?
City Express by Marriott Playa Del Carmen is in Playacar, a short 19-minute walk from Quinta Avenida and 20 minutes' walk from Playa del Carmen Maritime Terminal.

Reviews

7.6

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

It was pretty good overall
Karla, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Because the beds have the cigarette odor
John, 1-night family trip
Verified Expedia guest review

8/10 Very Good

jorge, 1-night trip
Verified Expedia guest review

8/10 Very Good

Average hotel
maelad, 2-night trip
Verified Expedia guest review

10/10 Exceptional

It is accesible , ease to find, comfortable.
Antonio, 1-night trip
Verified Expedia guest review

2/10 Poor

Catherine, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Niranjan, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.
Verified Expedia guest review

10/10 Exceptional

There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.
Nedra, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Patricia, 2-night trip
Verified Expedia guest review

4/10 Fair

Carlos, 5-night trip
Verified Orbitz guest review

4/10 Fair

askari, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Good service and friendly, Clean room and free breakfast.
Christian, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Terrible conditions, old and beoken furnitures. Extremely dirty. The worst hotel I ever was in my life. I was confused with city express suites and unfortunately as a mistake I choose the wrong one (?city express hotel) . This one is TERRIBLE.
Olga, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Walking distance to the beach and restaurants
Reyna, 2-night romance trip
Verified Expedia guest review

6/10 Good

Elaine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service, I will for sure to come back.
Elsa Liliana, 1-night trip with friends
Verified Expedia guest review

6/10 Good

check in very slow and strange. there was no other people since it was late, I think they didnt know how to do it but switched staff halfway through and didnt say anything just left me standing for a long time wondering what was happening. no water bottle in room. room starting to look older and a little shabby. no blanket. breakfast fruit watermelon was pretty good.
Elizabeth Jane, 1-night business trip
Verified Expedia guest review

4/10 Fair

The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa.
Jose, 2-night family trip
Verified Orbitz guest review

2/10 Poor

Emilio, 1-night trip
Verified Expedia guest review

2/10 Poor

Condition of my room was horrible. Tiny cockroaches in the walls and underneath the bed. One wall had fungus and the furniture was in poor condition. Shower curtain was ripped. Overall, a hell of a room
Erick, 2-night romance trip
Verified Expedia guest review

4/10 Fair

A/c not working good
The a/c was not working and the person told me that all ac’s are like that so no good sleep that night that’s the only thing that don’t like
mario Eduardo, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Check in and there was no towels in the restroom, not light balls in the restroom. Staff is TERRIBLE when asking for anything that we paid for
Jose Ubaldo, 5-night family trip
Verified Orbitz guest review

2/10 Poor

Maria, 2-night trip
Verified Expedia guest review

2/10 Poor

Terrible services and there was pest all over the place
alfredo, 8-night family trip
Verified Expedia guest review