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AVA Resort - The Newest All OceanFront

5.0 star property
Luxury beachfront resort with free water park, near Riviera Cancun Golf Resort

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Photo gallery for AVA Resort - The Newest All OceanFront

Free minibar, in-room safe, desk, blackout drapes
Free minibar, in-room safe, desk, blackout drapes
Reception
Exterior
Sauna, hot tub, steam room, body treatments, hydrotherapy
A luxurious retreat awaits you at AVA Resort - The Newest All OceanFront - All Inclusive, with 18 holes of golf and a nightclub to keep the excitement going. Indulge in a rejuvenating spa treatment or enjoy free full breakfast at one of the 14 on-site restaurants. Connect with high-speed WiFi, take advantage of valet parking, and bask in the sun by one of six pools.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Free breakfast
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 14 restaurants and 2 poolside bars
  • 4 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Fitness center
  • Children's pool
  • 24-hour room service

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Private hot tub
  • Garden
  • Terrace
The current price is $594
includes taxes & fees
$594 per night
Mar 8 - Mar 9

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Panoramic Suite, 2 Bedrooms

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite, 2 Bedrooms

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
  • 1313 sq ft
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed

View all photos for Suite (F&F Sundeck)

Free minibar, in-room safe, desk, blackout drapes

Suite (F&F Sundeck)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • 635 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Penthouse, 1 Bedroom (Suite)

Free minibar, in-room safe, desk, blackout drapes

Penthouse, 1 Bedroom (Suite)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
  • 1356 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Oceanfront (F&F)

Free minibar, in-room safe, desk, blackout drapes

Room, Oceanfront (F&F)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • 614 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Panoramic Suite, 2 Bedrooms (King & King)

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite, 2 Bedrooms (King & King)

Highlights

Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout drapes/curtains
Hair dryer
  • 1324 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 2 Queen Beds, Oceanfront

Free minibar, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Oceanfront

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Oceanfront (Central)

Free minibar, in-room safe, desk, blackout drapes

Room, Oceanfront (Central)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Sofa bed - queen
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite, 4 Bedrooms

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite, 4 Bedrooms

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout drapes/curtains
  • 1787 sq ft
  • Ocean view
  • Sleeps 12
  • 1 Double Sofa Bed, 2 Queen Beds and 2 King Beds

View all photos for Panoramic Suite, 3 Bedrooms

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite, 3 Bedrooms

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout drapes/curtains
  • 1798 sq ft
  • Ocean view
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Gala)

Free minibar, in-room safe, desk, blackout drapes

Suite, 2 Bedrooms, Oceanfront (Gala)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout drapes/curtains
  • 1356 sq ft
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Oceanfront (Central)

Free minibar, in-room safe, desk, blackout drapes

Suite, Oceanfront (Central)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout drapes/curtains
  • 1668 sq ft
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, ADA Accessible, Oceanfront (King)

Room, 1 King Bed, ADA Accessible, Oceanfront (King) | Free minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed, ADA Accessible, Oceanfront (King)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Oceanfront (Couples)

Free minibar, in-room safe, desk, blackout drapes

Room, Oceanfront (Couples)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • 484 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Free minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed, Oceanfront

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Gala)

Free minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Oceanfront (Gala)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout drapes/curtains
  • 926 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms (Suite)

Free minibar, in-room safe, desk, blackout drapes

Penthouse, 2 Bedrooms (Suite)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Blackout drapes/curtains
Hair dryer
  • 1808 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Family Room -8 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 12
  • 4 Full Bed(s) and 2 King Bed(s)

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 2 Full Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Superior With Sea View

  • Sea view
  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Quadruple Suite Luxury With Sea View

  • Sea view
  • Sleeps 4
  • 2 King Bed(s)

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -8 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 8
  • 2 Full Sofa Bed(s) and 2 King Bed(s)

Family Room -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Superior With Sea View

  • Sea view
  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

Quadruple Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

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About the neighborhood

Map
Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Ventura Park Cancun - 5 min drive
  • Riviera Cancun Golf Resort - 8 min drive
  • Delfines Beach - 12 min drive
  • Xoximilco - 13 min drive
  • Moon Palace Golf Club - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive
  • Tulum Intl. Airport (TQO) - 141 min drive

Restaurants

  • ‪Lobby Bar - ‬19 min drive
  • ‪Grand Lobby Bar - ‬18 min drive
  • ‪Grand Central Buffet - ‬19 min drive
  • ‪Momo teppanyaki Resturant - ‬19 min drive
  • ‪The Grill - ‬20 min drive

About this property

AVA Resort - The Newest All OceanFront

With access to onsite kayaking, AVA Resort - The Newest All OceanFront is a great choice for your beach stay in Cancun. There's plenty of fun with the 6 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Dining choices include 14 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this luxurious resort include 2 swim-up bars, a nightclub, and a free kid's club.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 1622 units
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free covered onsite valet parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–noon
  • 14 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • 2 coffee shops
  • 24-hour room service

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Trampoline
  • Children's games
  • Paddleboard on site

What to do

  • On the beach
  • Kayaking
  • Evening entertainment
  • Paddleboard on site

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool umbrellas
  • Paddleboard on site

Facilities

  • 2 buildings/towers
  • Built in 2024
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • Adjacent to a golf course
  • 6 outdoor pools
  • Free water park
  • Shopping mall on site
  • Arcade/game room
  • Full-service spa
  • 5 outdoor pickleball courts
  • Nightclub
  • Massage/treatment rooms
  • At least 80% lighting from LEDs
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Area rugs in public areas
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • Tablet computer
  • 65-inch LED TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Private outdoor hot tub

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Free international and long-distance calls
  • Electrical adapters/chargers

Food and drink

  • Meal delivery service

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • LED light bulbs
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Spa Wellness has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector and outdoor lighting on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club

Also known as

AVA Resort Cancun
Ava The Newest All Oceanfront
AVA Resort Cancun All Inclusive
AVA Resort The Newest All OceanFront
AVA Resort - The Newest All OceanFront Resort
AVA Resort - The Newest All OceanFront Cancun

Frequently asked questions

Does AVA Resort - The Newest All OceanFront offer free cancellation for a full refund?

Yes, AVA Resort - The Newest All OceanFront does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at AVA Resort - The Newest All OceanFront?

Yes, there are 6 outdoor pools and a children's pool.

Are pets allowed at AVA Resort - The Newest All OceanFront?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at AVA Resort - The Newest All OceanFront?

Yes, there's free valet parking.

What are the check-in and check-out times at AVA Resort - The Newest All OceanFront?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at AVA Resort - The Newest All OceanFront?

No, this resort doesn't have a casino, but Dubai Palace Casino (21-min drive) and Royal Yak Casino and Sports Book (21-min drive) are both nearby.

What is there to do at AVA Resort - The Newest All OceanFront and nearby?

Have fun during the warmer months with activities such as kayaking. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. AVA Resort - The Newest All OceanFront also has 2 swim-up bars, 2 poolside bars, and a nightclub, as well as a fitness center, spa services, and an arcade.

Are there restaurants at or near AVA Resort - The Newest All OceanFront?

Yes, there are 14 onsite restaurants.

Does AVA Resort - The Newest All OceanFront have rooms with private hot tubs?

Yes, each room has a private outdoor hot tub.

What's the area around AVA Resort - The Newest All OceanFront like?

AVA Resort - The Newest All OceanFront is located a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

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AVA Resort - The Newest All OceanFront Reviews

Reviews

7.4

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

We liked the hotel, beautiful, modern, nice and clean. Nice staff, good beach, beautiful saltwater pool, good food.
pavel, 6-night trip

10/10 Exceptional

Beautiful place with amazing food
Dariusz, 8-night trip

8/10 Very good

Nice resort but a bit too far from the main downtown area of Cancun
Castillo, 6-night trip

8/10 Very good

Service was great.
Amanda, 6-night trip

2/10 Poor

Don’t go
No towels at pool, no plates at dinner, no room cleaning on of the days (I called 4 times). No beach view, only pool view . Food is decent but you will eat the exact same Thing . Feels like a cruise ship on land
Maria, 7-night trip

10/10 Exceptional

Great Resort
Fred, 3-night trip

10/10 Exceptional

Good stay, Italian restaurant very good
karen, 2-night trip

10/10 Exceptional

I loved the staff, I loved the atmosphere, I loved everything about Ava! Such an awesome experience! Will definitely be back with family!
Jeen Hee, 5-night trip

10/10 Exceptional

Everything was perfect
Daryna, 5-night trip

10/10 Exceptional

AVA RESORT was truly massive and fantastic. The ch
AVA RESORT was truly massive and fantastic. The check-in lobby was so large that it couldn't be compared to any other hotel or resort, and the sea view through the floor-to-ceiling windows was stunning. I especially loved the hotel pool. Although I couldn’t use the extraction in the middle, I was able to enjoy activities in the pool with paddleboards and single paddle boats. There was a variety of restaurants and facilities, making the experience unique, and the staff were incredibly friendly. I booked through Hotels.com, and I was truly touched when they upgraded my room. I definitely want to visit again next time.
SUNG JIN, 3-night trip

8/10 Very good

The hotel and service are what you expect of an 5 stars resort. However there are still areas that are under construction. I will recommend to wait until the end of the year to book here. With that said we will be coming back in a year or two.
woo kyung, 4-night trip

10/10 Exceptional

Amazing
Luz A, 4-night trip

6/10 Good

The property one day will be great potential but the building still has leaks. Staff not fully trained. Buffet not enough options
Sonia, 3-night trip

10/10 Exceptional

I had an amazing stay at AVA Resort Cancun! The service and staff were exceptional—everyone went out of their way to make sure we were comfortable and had everything we needed. The highlight of our stay was definitely the long saltwater pool. It was the perfect place to relax and unwind, with plenty of space to swim or just lounge by the water. Although not all the restaurants were open yet, we still had enough options to try something new every day. We’re already looking forward to our next trip to try the ones we couldn’t fit into this stay. I’ll definitely be coming back and highly recommend AVA Resort for anyone looking for a top-notch getaway in Cancun!
David, 8-night trip

2/10 Poor

awful
Marisa, 4-night trip

10/10 Exceptional

This resort is exceptionally exquisite and convenient. Management and staff is very welcoming and friendly. The staff go above and beyond to make your stay comfortable. My rooms were upgraded at no cost to accommodate my family on one floor. Every restaurant is fine dining with an extensive menu. Also, they made a special effort for my daughter’s birthday. Will definitely be visiting again.
vanessa, 4-night trip

8/10 Very good

Forgot my car key in the hotel room. I called the front desk who's transferred me three times. The loss prevention representative told me I had to send an email request out, and she advised me she would call me back to have someone check the safe, but she never did. I had to call back just to be given the runaround. I did not get my key back and had to pay 1k for a replacement part. Word of advice: ensure you have everything before checking out because you'll probably not get your property back.
Jesus, 3-night trip

4/10 Fair

This property is not near any restaurants or even on a nice beach like the hotels in the hotel zone. The beach is a lagoon with brown water, and alligators in the area. They advertised all the restaurants in the hotel, however only a handful of them are open. Beware, the hotel is still under construction and the top two floors are under construction, including many parts of the hotel. The hotel is about 10 minutes from the airport, so you are burdened by the flights coming in and out. The lagoon pool was nothing to write home about either. The liner pool must have been leaking due to the water diminishing daily. The food and drinks were good at most of the restaurants, but you have to ask for the top-shelf liquors. However, the staff was amazing!
Julijana, 6-night trip

2/10 Poor

Resort wasn’t ready to serve guests. Very disappointed
Armenovna, 4-night trip

6/10 Good

Loved the food as well as service in restaurants and poolside. Our room was swept out mopped. Just had beds made which was annoying as we did venture to the beach a few times. The kids club does not allow parts to come in with the kids and the kids need to do the scheduled activity. They aren't allowed to just go and play which was unfortunate. The is family time from 4-5 though. Bathroom intermittently had sewage smell which we couldn't figure out as someone's it smells great and others was just terrible. Even with everything fully open I doubt we will be back.
Anjli, 7-night trip

2/10 Poor

Horrible stay, they are not ready to be opened yet. The employees barely know what’s going on. you ask them a question and they act clueless. Nothing to do at the hotel, I wasn’t expecting the food to be out of this world or anything but it was horrible. They barely even had food at the buffet. We ordered a Uber to take us to a park and they didn’t even let them in because of a policy. Ridiculous. When u book they promise you 14 restaurants out of 17 to be opened and only 4 were open at the time. Also they promote a beach and you don’t even have a beach to pass by or even walk on the beach if u wanted to.
Mairene, 3-night trip

10/10 Exceptional

I stayed during the first days of this beautiful hotel and I can say that it was a pleasant experience. It is correct that everything is new, including the staff, but there was no moment where I felt that things were missing, I think that at this moment it is just enough to have a very good vacation, with few people and fast service. Unfortunately, the sargassum problem also affects this hotel and the beach is not at its best, however, they have a giant lagoon-type pool that made me not miss the beach, the service of the waiters at the pool is super warm, always attentive to what you need and running to get what they don't have on hand. The big surprise was the food, which we loved, we really enjoyed our dinner at the Steakhouse restaurant and the tacos outside the Copal restaurant. The rooms, although we had some minor setbacks, are very comfortable, the pillows are the best I have ever slept on (I even checked what brand they were so I could buy some for my house), impeccable cleanliness and all with an ocean view, perfect for watching the sunrise. I think that in the future it will be one of the best hotels in Cancun, it seems that they are making a great effort to achieve it, so I will surely return once everything is open

8/10 Very good

After a couple of negative reviews, we still decided to go visit this property. Overall, it is good. I will detail some pros and cons. Pros: 1. New and stylish. This property is very new, and the design is modern with a unique taste. I have to say they put a lot of effort into it. By walking in the property, I feel enjoyable. 2. The restaurants are well presented. Six restaurants: Asian, French, Italian, Mexican, Steakhouse and Mediterranean. The food is decent, the design is special to the restaurant theme, and the service is tentative. My favorite is the steakhouse and French. However, the Asians and French are adults only. 3. The bakery is a surprise. They have a really good bakery chef and you'll love the pastry and coffee there. 4. The kids club is really huge and there are many activities to get involved in, though the lighting is very "disco" style. Not sure why they dim the light for the kids club. Cons: 1-The buffet is definitely below average. Only breakfast and lunch are provided. Stations are spread and disorganized. Options are very limited. No mussels or fresh shrimp, let alone lobster or oysters. Very disappointed. 2-Staff are friendly but some are English limited, thus there might be some communication difficulties. 3-Many places are not open yet, for example the floating thing on the bay and the laser tag. I heard they will have another 6 months until fully open. 4-Mosquitos were everywhere. Not sure if it's the season or this property.
Ao, 4-night trip

4/10 Fair

I was so excited to stay here, but we were thoroughly disappointed in the resort. It was still massively under construction, noisy, very dirty, and we had to walk through so much of it to get to our elevator for our room. The resort is gigantic, and there is a lot of walking and a lot of food options, but so much of it was still not done and we were not able to utilize all of the amenities that we were expecting. It was a very very boring resort, with calm music throughout the entire place, no matter what area of the pool you’re at. There is zero entertainment crew, and nothing to do in the evenings, except one night, there was live music inside, but in a very small bar area with no room to dance. We had brought a speaker outside by the pool, and mgmt. came over and said it was against the rules & to use headphones. I had to turn it off & the other guests near us were mad that my music got turned off too. VERY BORING RESORT. Ava was overly staffed with few customers at the resort (3:1 ratio) & we had absolutely terrible service most of the time. There were a few exceptions of excellent employees, which I commended, told leadership about & tipped them all heavily. The amount of times we waited for service, or just told ‘no’, was unacceptable! On the 4th day, I expressed our concerns with mgmt. & Oscar was understanding & helpful & did his best to make the remaining 2 days of our stay more enjoyable all around. Ava is overpriced & disappointing in 2024!
Laura, 5-night trip

10/10 Exceptional

2-night trip