The property is accessed via combination locked key boxes. The codes are usually sent in advance of check in (from 4pm). Last week I didn’t receive my code until 8.37pm, after two unacknowledged prompts by myself. Having complained about this, I also have had no response.
I’m back again a week later and still no response and also no key code for this week. Helpfully, someone was on-site to give me my key as I made special arrangements to arrive by 7pm but not afterwards.
I was sent 5 emails(!) confirming unhelpful information and none included a key code.
Clean, a bit tired, a bit cheap but no problem with the accommodation, once it can be accessed.
I will not use again.