Ernest Hemingway Home and Museum - 15 min walk - 1.3 km
Southernmost Point - 4 min drive - 1.8 km
Getting around
Key West Intl. Airport (EYW) - 14 min drive
Miami Intl. Airport (MIA) - 128.1 miles/206.1 km
Restaurants
Sloppy Joe's Bar - 3 min walk
Irish Kevin's - 1 min walk
Hog's Breath Saloon - 2 min walk
Stinkin Crawfish Key West - 1 min walk
Captain Tony's Saloon - 1 min walk
About this property
Custom House Inn
Custom House Inn offers a fantastic location, putting you just a 5-minute walk from Duval Street and Mallory Square. Also, Florida Keys Beaches and Ernest Hemingway Home and Museum are within a 15-minute walk.
Languages
English, Spanish
At a glance
Hotel size
5 rooms
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 10:00 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Services
Concierge services
Tour/ticket assistance
Virtual front desk
Romance packages
Facilities
Picnic area
Terrace
Outdoor furniture
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Coffee/tea maker
Iron/ironing board
Window screens
Sleep well
Premium bedding
Pillowtop mattress
What to enjoy
Individually furnished and decorated
Separate sitting area
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi
Food and drink
Champagne service
Mini-fridge
Kitchenette
Paper towels
More
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Policies
This property does not have elevators.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Custom House Inn Motel
Custom House Inn Key West
Custom House by Brightwild
Custom House Inn Motel Key West
Frequently asked questions
Does Custom House Inn offer free cancellation for a full refund?
Yes, Custom House Inn does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Custom House Inn?
Sorry, pets aren't allowed.
Is parking offered on site at Custom House Inn?
Sorry, there's no onsite parking at Custom House Inn.
What are the check-in and check-out times at Custom House Inn?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 10:00 AM.
What is there to do at Custom House Inn and nearby?
Custom House Inn has a picnic area.
Does Custom House Inn have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a coffee maker.
What's the area around Custom House Inn like?
Custom House Inn is in Key West Historic District, a short 1-minute walk from Duval Street and 4 minutes' walk from Mallory Square.
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.8/10
Staff & service
10/10
Amenities
8.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very Good
Jul 8, 2024
Able to check in early which was a plus! The room smelled, like musty/moldy. The room is updated and decorated nice. Location is second to none! Would stay here again in a different room.
Megan
Megan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 25, 2024
It was a little loud, because we stayed at the Sunshine State room, which shared a wall with the bar.
Patricia J.
Patricia J., 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 25, 2024
Custom House
The room was very clean and the location was great!!! Totally recommend!
Sandra
Sandra, 1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
Mar 4, 2024
Broken locks - cleaning staff waiting outside door before 10 am- very small & only soap for one individual for one night!
Chelsea
Chelsea, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 31, 2024
Mary A
Mary A, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Jan 26, 2024
Custom House
Should be better disclosed that there is no parking at the property...overnight parking is $50 or more. Had difficulty opening the door with the code; took about 10 tries to get it to open. Right in the middle of Duval Street, so if you want the party scene, stay here
Verified traveler
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Jan 5, 2024
The Citrus Queen room was perfect! The location couldn't be anymore convenient! =) And the GEMs (Guest Experience Mgrs) were absolutely amazing!! They kept me informed before, during, and after my stay! They responded to my questions quickly regardless of the time of day. They provided valuable information that made my trip to Key West amazing!
Maria
Maria, 2-night family trip
Verified Orbitz guest review
10/10 Exceptional
Aug 24, 2023
excellent location, very nice room, small but cozy.
could have done without the construction at 8 am. but I understand as they are still building on.
We will definitely go back.