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Paramar Viva

3.5 star property
Suburban hotel in Zama with 3 outdoor pools and 2 indoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paramar Viva

Property grounds
Exterior
Courtyard
Elite Apartment | Living area | Smart TV
Exterior detail

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Laundry facilities
  • Air conditioning
  • Free parking
  • Non-smoking
  • Free WiFi
Main amenities
  • Housekeeping (on request)
  • 2 indoor pools and 3 outdoor pools
  • Rooftop terrace
  • Sauna
  • Air conditioning
  • Arcade/game room
  • Self-serve laundry
  • Limited hour front desk
  • Playground
For families
  • Playground on site
  • Kitchen
  • Separate dining area
  • Separate sitting area
  • Television
  • Washer/dryer

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Elite Apartment

Elite Apartment | Living area | Smart TV

Elite Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Apartment

Standard Apartment | Down comforters, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment

Panoramic Apartment | Terrace/patio

Panoramic Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free cribs/infant beds
Kitchen
  • Resort view
  • Sleeps 7
  • 3 Double Beds and 1 Large Twin Bed

View all photos for Honeymoon Apartment

Honeymoon Apartment | Down comforters, in-room safe, individually decorated

Honeymoon Apartment

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free cribs/infant beds
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment

Standard Apartment | Down comforters, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment

Comfort Apartment | Down comforters, in-room safe, individually decorated

Comfort Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Classic Apartment

Down comforters, in-room safe, individually decorated

Classic Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment

Standard Apartment | Down comforters, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Down comforters, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Apartment

Classic Apartment | Down comforters, in-room safe, individually decorated

Classic Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment

Standard Apartment | Down comforters, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Apartment

Junior Apartment | Down comforters, in-room safe, individually decorated

Junior Apartment

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Kitchen
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Apartment

Superior Apartment | Down comforters, in-room safe, individually decorated

Superior Apartment

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free cribs/infant beds
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Down comforters, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Honeymoon Apartment

Down comforters, in-room safe, individually decorated

Honeymoon Apartment

Highlights

Yard
Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment

Superior Apartment | Down comforters, in-room safe, individually decorated

Superior Apartment

Highlights

Yard
Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Down comforters, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Down comforters, in-room safe, individually decorated

Standard Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Aldea Premium, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 1.9 km
  • Tulum Beach - 11 min drive - 4.9 km
  • Tulum Mayan Ruins - 11 min drive - 5.9 km
  • Las Palmas Public Beach - 13 min drive - 5.4 km
  • Playa Paraiso - 15 min drive - 6.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 51 min drive

Restaurants

  • ‪Mercado Tulum - ‬4 min drive
  • ‪Rossina Cafe - ‬8 min walk
  • ‪Carl's Jr. - ‬4 min drive
  • ‪Pescaderia Estrada - ‬4 min drive
  • ‪La Consentida - ‬4 min drive

About this property

Paramar Viva

Paramar Viva features a rooftop terrace and puts you just a 5-minute drive from Tulum National Park. Guests can take a dip in one of 3 outdoor pools, and the sauna makes for a relaxing end to the day. Also, Tulum Beach and Tulum Mayan Ruins are within a short drive.

Languages

English, Spanish

At a glance

Hotel size

  • 26 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 8:30 AM - 9:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • Prior to arrival, you must complete online registration via a secure link
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Free offsite parking within 3 ft

Other information

  • Smoke-free property

Property amenities

Traveling with children

  • Playground
  • Baby bath

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free pool cabanas

Facilities

  • Rooftop terrace
  • 3 outdoor pools
  • 2 indoor pools
  • Arcade/game room
  • Sauna
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 60
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Accessible shuttle
  • Front entrance ramp
  • Smooth flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV

Home comfort

  • Air conditioning
  • Ceiling fan
  • Washer and dryer
  • Window screens

Sleep well

  • Down comforter
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Chef
  • Refrigerator
  • Microwave
  • Kitchen
  • Oven
  • Toaster
  • Cookware, dishes, and utensils
  • Blender
  • Highchair
  • Kitchen island
  • Paper towels

More

  • Housekeeping (on request)
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Refundable deposits

  • Cash deposit: USD 200 per accommodation, per stay

Optional extras

  • Early check-in can be arranged for an extra charge of USD 35 (subject to availability)
  • Late check-in between noon and 2:00 PM can be arranged for an extra charge of USD 35
  • Late check-out can be arranged for an extra charge of USD 35 (subject to availability)

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Paramar Viva Hotel
Paramar Viva Tulum
Paramar Viva Hotel Tulum

Frequently asked questions

Does Paramar Viva offer free cancellation for a full refund?
Yes, Paramar Viva does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Paramar Viva?
Yes, there are 2 indoor pools and 3 outdoor pools.
Are pets allowed at Paramar Viva?
Sorry, pets aren't allowed.
Is parking offered on site at Paramar Viva?
Yes, there's free self parking.
What are the check-in and check-out times at Paramar Viva?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. There's a charge of USD 35 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of USD 35 (subject to availability).
What is there to do at Paramar Viva and nearby?
Paramar Viva has 3 outdoor pools and a sauna, as well as an arcade.
Does Paramar Viva have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a blender, a toaster, and cookware.

Reviews

7.8

Good

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very Good

Good place to stay
Oscar, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Brenda, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent and confortable condominum
Adrián, 4-night family trip
Verified Hotels.com guest review

8/10 Very Good

Customer service was great
Eddy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The property was a quiet, calm oasis that brought about amazing experiences for us all. The gym , to the infinity pool, the excellent decor in our room, the small details brought us so much pleasure to see. We all loved our stay at this hotel. I would recommend this place to everyone I know. Beautiful and breathtaking.
marisol, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great location, views and host
Our stay was phenomenal. The location was perfect, about 8 minutes away from town driving. There’s a few small places that are walking distance as well for food and drinks. The service was great, the location was well. Our hosts were very responsive. We did have a small issue with the water being out our first night. We got back in around 2 and the water was out, maintenance agreed to come fix it first thing in the morning but luckily it cut back on by the next morning around 830 by itself. 10/10 overall
Alix, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Maribel, 3-night trip
Verified Expedia guest review

6/10 Good

Nice unit, but far from the beach and restaurants. If you want to stay here you need to rent a car for sure, it will be cheaper than paying for a taxi during your whole stay. Staff at the complex was very friendly and helpful. But you need to deal with the managing company in charge of renting the apartment. They didn't send anyone to clean the apartment upon request. I just gave up on that despite I was told they will come to change towels and do the cleaning.
Nelson, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

All is well just needs a few thing on the kitchen
Emilio, 4-night trip
Verified CheapTickets guest review

2/10 Poor

Hosts are completely unresponsive and the property is extremely dirty. When we arrived “housekeeping” was still in the room so we saw her finishing up. She had towels on the floor which she then rolled up and placed on the bed. Upon inspecting the room we kept finding more and more issues. The sheets were dirty and stained, the walls were dirty, dirty mirror, pasta stuck onto the wall, stained couch, garbage on the floor, dust clots on the floor (where the towels that went on the bed were laying…) etc.. we contacted the host to no response. Host also did not provide us with the Wifi password until the last night, and would not answer any q’s in the group chat. The water also went out twice during our visit. The AC in the unit is also completely messed up. No matter which temperature you set it too, it always cools the same amount. Without the AC on however it gets too hot and humid. At one point we had it set to 28 degrees C and it was freezing still, but as mentioned we could not turn it off as it would get way too hot without it. This applies for both AC units in the apartment. The worst part of the entire trip came though on Monday morning when we discovered a cockroach in our room. Which was disgusting. We understand that we are in Mexico and there can be bugs but not cockroaches!! We are hoping that they didn’t lay any eggs in our luggage and we didn’t bring anything back to Canada with us.
Natalie, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

David, 5-night trip with friends
Verified Expedia guest review

4/10 Fair

Roberto, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Very nice property. Room was cozy and the pool was beautiful. Highly recommend.
Cheryl, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hugo was amazing and extremely helpful also Adamaris was so helpful. Planning my comeback.
Verified Expedia guest review

2/10 Poor

I booked this property because of the previous reviews but what a disappointment. Upon entering the apartment there is a horrible smell, of damp wet moldy material. The floors felt like they were mopped with dirty water making them feel gross. We had to do an inventory check….waiting, while every spoon, fork, coffee cup, water glass, plate and bowl were counted. I was not quick and didnt notice that the pillows had no covers. There is no shower pressure. The wifi was not working which I brought up numerous times during check in but was told dont worry… it’ll come on. Well, there was no wifi all four days. I kept asking for help from the management group but got no answer. Finally, our last night, our room manager came to check everything again and said its a problem a technician has to fix from Cancun. I don’t recommend this property; the management is team unresponsive, the apartment is gross, the surrounding area looks like a war zone with construction everywhere. Very, very disappointing stay.
Wazhma, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Apts are not to far from either the beach or downtown . About 10 mins each way . Super quiet facility , pool is amazing not packed at all!!! And apts are very modern and spacious
Carolina, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Schöner Ort in Tulum
Das Apartment war in hervorragendener Lage im Tulum gelegen. Der Pool ist wunderschön und der kidsroom kam gut an.
Hagen, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente
Pues tuvimos un pequeño detalle con el internet que nos dijeron que lo estaba en sus manos tuvimos que agarrar wi-fi externo a la habitación y se nos fue una horas el agua también los hicieron falta dos sillas más en el comedor y todo lo demás es excelente limpieza comodidad la alberca del edificio la seguridad sí volveríamos de nuevo gracias y sigan así y mejoren
roberto, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

CARLO, 2-night business trip
Verified Hotels.com guest review

6/10 Good

VICTOR, 3-night trip
Verified Expedia guest review

4/10 Fair

laurent, 8-night trip
Verified Hotels.com guest review

4/10 Fair

Das Gebäudekomplex besteht aus verschiedenen Besitzern. Ansich eine tolle Unterkunft mit tollem Pool und whirpool. Die unterkunft war gepflegt und aussreichend ausgestattet. Am zweiten Abend kamen wir nach einem langen Tag zurück zur Unterkunft. Allerdings ging der Strom zu diesem Zeitpunkt nicht mehr. Nach etwas hin und her hat uns der Manager unseres Apartments(der sehr bemüht war) einen neuen Schlüssel zukommen lassen für eine Unterkunft im selben Gebäudekomplex die wir nach 2 Stunden beziehen konnten. Während der Nacht um 2 Uhr fiel auch hier der Strom und auch die Wasserversorgung aus, sodass wir in der Hitze nicht mehr schlafen konnten. Dieses Mal war nicht nur unser Apartment, sondern das gesamte Gebäudekomplex betroffen und hatte keinen Strom mehr. Es war einfach nur schrecklich und dies hatte nichts mehr mit Urlaub zu tun. Als ich morgens Eigentümer eines Apartmentst darauf angesprochen habe, sagten sie das es hier häufiger passiert. Es wäre schön solche Informationen vorab zu bekommen. Ab den dritten Tag ging nur noch 1 von 2 Fahrstühlen.
Yanic, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Appartement à Tulum
Appartement très agréable au rez-de-chaussée. Équipement satisfaisant pour un court séjour. Petit bassin dans le jardin,Très agréable. Piscine sur le toit magnifique avec l'équipement en terrasse! Logement propre mais problème d'odeur d'humidité pendant tout le séjour.
Eva, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

La zona es muy linda y tranquila, el departamento estaba bien.
sebastian, 4-night trip
Verified Expedia guest review

2/10 Poor

El espacio está bien, solo que está enredoso la ubicación, no se tuvo servicio de regadera en cuarto principal, y muy malos olores que se tenía en ese sanitario, no se tuvo servicio de internet en toda la estancia, se tenía carta de la administración de que no podíamos hacer uso de las amenidades, no dejaron papel sanitario para baños,lo terrible es que se tiene la certeza que se olvidó una cangurera con dinero, y comentan que no.
marisela, 3-night trip
Verified Expedia guest review