10/10 Exceptional
Oct 14, 2024
Updating the check out times.
The stay was great. The check out time on the reservation didn’t match what the hotel has their actual checkout time set as. The reservation said checkout at 12 and the check out was actually 11. House keeping didn’t care what the reservation said at all. She walked away while I was talking and had the front desk call up to the room. I was literally standing in my towel talking to house keeping she knew I was getting dressed to leave out. The front desk was sort of polite and told me to take my time but still argued me down about the check out time as if I wasn’t misinformed. There was no apology for the confusion or anything just a lot of attitude. It would be great if hotels.com had the actual times for check out to cut the confusion. This is the second time it’s happened.
Megan
Megan, 2-night trip
Verified Hotels.com guest review