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Hotel de lujo frente a la playa con spa, cerca de Bamburi Beach
Beautiful resort. Great food. Lovely service and amazing spa.
feb. 27, 2022
Spa
nov. 8, 2021
Esta propiedad informa que aplica las normas de higiene y desinfección de los siguientes organismos o protocolos: Intertek Cristal (especialista tercero, global) y Safe Travels (WTTC, global).
Recuerda: acumula 10 sellos y recibe una noche de recompensa*
Esta propiedad informa que actualmente aplica medidas de limpieza adicional y seguridad de los huéspedes.
Las instalaciones se limpian con desinfectante; las superficies que más se usan se limpian con desinfectante entre las estadías; las sábanas y toallas se lavan a una temperatura de al menos 60 °C; y las instalaciones se limpian y desinfectan con un aerosol electrostático.
Se implementan medidas de distanciamiento social; el personal usa equipos de protección; se controla la temperatura del personal de manera periódica; hay controles de temperatura disponibles para los huéspedes; se ofrece desinfectante para manos a los huéspedes; hay métodos de pago sin dinero en efectivo disponibles para todas las transacciones; y los cubrebocas son obligatorios en las áreas compartidas.
Es posible hacer el check-in sin contacto y el check-out sin contacto.
Cada habitación permanece vacía por un mínimo de 24 horas entre cada reservación.
La propiedad garantiza que sigue las pautas de higiene y desinfección de los siguientes organismos o protocolos: Intertek Cristal (especialista tercero, global) y Safe Travels (WTTC, global).
Para la tranquilidad de los huéspedes, la propiedad cuenta con extintor de incendios, detector de humo y botiquín de primeros auxilios.
Las normas culturales y las políticas para huéspedes pueden variar en función del país y la propiedad. Este último dicta las políticas que aquí se muestran.
El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe ser el nombre principal que figura en la reservación de la habitación.
Esta propiedad acepta tarjetas de crédito, tarjetas de débito y efectivo.
*Consulta las políticas y los cargos para conocer los detalles adicionales y los cargos extras
The hotel has a beautiful ambiance. Beautiful scenery. However, it is a little bit old. We had incidents with our toilet flooding. But the staff was accommodating and fixed the issue instantly. Overall, beautiful experience.
Helen, Viaje de 1 noche, sep. 24, 2021
Comentario auténtico de un huésped de Hotels.com
Had to change my room. No lights at the room at midnight. Checkout was horrible experience as they wanted me to pay for invoices that were not mine and i even didnt go for that restaurant
Mohamed, Viaje de negocios de 1 noche, ago. 17, 2021
Comentario auténtico de un huésped de Hotels.com
A day and half out of the days to get internet.
Mohamed, Viaje de negocios de 2 noches, ago. 15, 2021
Comentario auténtico de un huésped de Hotels.com
My long weekend at Serena Beach Resort in Mombasa was the perfect end to a three week camping trip throughout Eastern Africa. The property itself is absolutely beautiful with plenty of options for food, activities and relaxation. The room was lovely and large with a comfortable bed, separate shower and bath and breezy balcony. The snorkeling both mornings was fantastic and easy to arrange (big thanks to Said on the boat!). Breakfast and dinner (included with half-board) were delicious and provided a nice variety. Pool was lovely and the swim-up bar was an added bonus. I really enjoyed Samuel at the Butterfly Pavilion who showed me the full life cycle of many species of butterflies the Serena takes an active role in conserving. Perhaps the most important part of my stay was the staff. Everyone had a smile and went above and beyond to make sure that I was comfortable, happy and enjoying myself. My waiter both nights, Victor, was very attentive and nice to talk to. Everline at the front desk was so helpful in getting me a late check out due to my late-night flight to Nairobi. As a solo female traveler, safety and amenities are priority for me. Serena was beyond comfortable and a relaxing haven in Mombasa.
Sarah, Viaje de 2 noches, feb. 6, 2020
Comentario auténtico de un huésped de Orbitz
Extremely helpful and positive staff. Quiet hotel (it was less than 50% full). Superb food (good choices too). Very anxious to please and grateful that we chose to visit. We have visited many hotels worldwide over the past 20 years and this was one of the best for a relaxing holiday
Viaje en pareja de 9 noches, ene. 6, 2020
Comentario auténtico de un huésped de Expedia
Room service is pathetic .....24 hours room service is not respected .....request for service is rejected ....i asked for club sandwich...but was told to go and hsve buffet Breakfast...i wanted a quiet breakfast in my room
Viaje de negocios de 3 noches, nov. 20, 2019
Comentario auténtico de un huésped de Expedia
This is an all inclusive resort. You don't have to go anywhere accept for shopping and you can get some local things at the small store that was on the property. They have a good business center and I was able to print documents from my room to the business center. They also provided umbrellas and power adapters upon request. There are plenty of things to do and see. I spent one day at the spa and got the full treatment. It looks like they are slowly going through all the facilities and updating / remodeling them. I felt very secure and well taken care of. They even took me a few places via the hotel shuttle, which normally you would get a taxi for. Great place with a great staff.
Viaje entre amigos de 3 noches, nov. 6, 2019
Comentario auténtico de un huésped de Expedia
All staff was amazingly nice. The scenery is just beautiful and the hotel although a bit old is very well kept
Viaje entre amigos de 2 noches, oct. 11, 2019
Comentario auténtico de un huésped de Expedia
The food and service were both outstanding! We are at the buffet and the seafood restaurant and both were excellent.
Viaje familiar de 6 noches, jul. 28, 2019
Comentario auténtico de un huésped de Expedia
Friendly staff, great & secure location! Would go back any day.
Viaje entre amigos de 3 noches, jul. 8, 2019
Comentario auténtico de un huésped de Expedia