Piazza Santa Maria Novella, 20, Florence, FI, 50123
What's nearby
Historic Centre of Florence - 1 min walk - 0.0 km
Piazza di Santa Maria Novella - 1 min walk - 0.1 km
Cathedral of Santa Maria del Fiore - 7 min walk - 0.6 km
Ponte Vecchio - 10 min walk - 0.9 km
Uffizi Gallery - 12 min walk - 1.1 km
Getting around
Florence Airport, Peretola (FLR) - 23 min drive
Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
Florence Santa Maria Novella Station - 5 min walk
Porta al Prato Station - 15 min walk
Unità Tram Stop - 1 min walk
Valfonda - Stazione Santa Maria Novella Tram Stop - 4 min walk
Alamanni - Stazione Santa Maria Novella Tram Stop - 5 min walk
Restaurants
Vyta - 2 min walk
Shake Cafe - 1 min walk
Banki Ramen - 1 min walk
Fiddler's Elbow - 2 min walk
Giglio Rosso - 2 min walk
About this property
Hotel Universo
When you stay at Hotel Universo, you'll be in a fantastic location, just a 5-minute walk from Historic Centre of Florence and Piazza di Santa Maria Novella. Also, Cathedral of Santa Maria del Fiore and Pitti Palace are within just a 10-minute walk. Fellow travelers say great things about the helpful staff and location. Public transportation is just a short walk: Unità Tram Stop is steps away and Valfonda - Stazione Santa Maria Novella Tram Stop is 4 minutes.
Languages
English, Italian, Spanish
At a glance
Hotel size
42 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Express check-in/out available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (EUR 48 per night)
Other information
Smoke-free property
Property amenities
Working away
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Locally-owned & organized tours & activities
At least 80% lighting from LEDs
Accessibility
Elevator
Room amenities
Be entertained
LCD television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Slippers
Sleep well
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Bathtub or shower
Bidet
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Water-efficient toilets only
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights
Renovations and closures
This property is closed from November 4 2024 to December 31 2025 (dates subject to change).
Children & extra beds
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Parking
Self parking costs EUR 48 per night
Policies
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number IT048017A1SHCBGE33
Also known as
Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence
Frequently asked questions
Is Hotel Universo currently open?
This property is closed from November 4 2024 to December 31 2025 (dates subject to change).
Does Hotel Universo offer free cancellation for a full refund?
Yes, Hotel Universo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Universo?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Universo?
Yes. Self parking costs EUR 48 per night.
What are the check-in and check-out times at Hotel Universo?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What's the area around Hotel Universo like?
Hotel Universo is in Santa Maria Novella, a short 1-minute walk from Unità Tram Stop and 7 minutes' walk from Cathedral of Santa Maria del Fiore. Travelers love the hotel's prime location.
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Very Good
Nov 4, 2024
The hotel is located on a large piazza with many restaurants and an excellent gellateria and Basilica steps away. The piazza is very loud the Friday night we stayed but earplugs were the trick. Not many amenities, no breakfast, but nearby cafes provide pastries, sandwiches, and espresso. Ten minute walk to the train station terminal.
Martin
Martin, 2-night trip with friends
Verified Hotels.com guest review
6/10 Good
Oct 30, 2024
I only recommend one night stay
Josue
Josue, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Oct 3, 2024
Peter
Peter, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 3, 2024
Matthew
Matthew, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 22, 2024
Everything was excellent, except:
Nothing in the room (coffee, etc)
Some things are falling apart and lack maintenance.
Very complicated to get to by car and park. Parking garages will take your car to another location and may change the price overnight without notice. Get a quote in writing.
Again staff was awesome, very helpful and polite and willing to go the extra mile.
Xavier
Xavier, 2-night trip
Verified Expedia guest review
6/10 Good
Sep 21, 2024
Not bad
Carlos
Carlos, 1-night trip
Verified Expedia guest review
4/10 Fair
Sep 17, 2024
Very dirty. My room smelled of urine. Only redeeming quality is the location.
Alyssa
Alyssa, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 14, 2024
Great location, cute room with everything I needed. Staff was very helpful and easy to work with.
Tyler
Tyler, 1-night trip
Verified Hotels.com guest review
6/10 Good
Sep 14, 2024
Need to be more friendly, cleaner, and offer some coffee for heaven’s sake!!!
Donnell
Donnell, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Sep 12, 2024
Enjoyed the wonderful view over the piazza
Sudheer
Sudheer, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 12, 2024
Jean
Jean, 2-night trip
Verified Hotels.com guest review
6/10 Good
Sep 5, 2024
Cindy
Cindy, 2-night trip
Verified Expedia guest review
6/10 Good
Sep 3, 2024
Jarred
Jarred, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 30, 2024
Recommend
The hotel is well located.
The personal is friendly
Maria
Maria, 1-night trip
Verified Hotels.com guest review
6/10 Good
Aug 27, 2024
Bathroom stinks of cigarette smoke, air conditioner in poor condition, overall was just good for us as it was a 1 night stay so mostly out and about.
Rhiannon
Rhiannon, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 19, 2024
Megan
Megan, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 6, 2024
Firenze Pisa
The room was l ocated on the 3.5 floor, there were stairs to go up from the 3rd floor or come down 1/2 a floor from the 4th, hard to explain.
The room was older than expected and the plumbing in the bathroom sink was clogged
sergio
sergio, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Aug 3, 2024
Had a really large, unique room. Everything was very nice. Can be a little loud at night, but that’s to be expected in an area like this. Only cons: shower was a bit small for someone with wide shoulders. They lock the doors at a certain time every night and getting in/out can be a hassle. But overall would stay again.
DAVID
DAVID, 2-night romance trip
Verified Expedia guest review
6/10 Good
Aug 1, 2024
Location great. But room very minimal. No mirrors in the main part of the room; air conditioning sparingly; no room safe.
BARBARA
BARBARA, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 24, 2024
It’s a decent hotel at prime location. Services are nice, room is small and not fancy but clean. Overall, I’d recommend this and would return.
Duong
Duong, 2-night family trip
Verified Hotels.com guest review
6/10 Good
Jul 23, 2024
Friendy
Friendy, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 19, 2024
Fayez
Fayez, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 16, 2024
Pretty close to everything
JUANJO
JUANJO, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 15, 2024
No view from balcony
But everything good
John
John, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Jul 8, 2024
Close to everything
Great service. Needs better lighting in bathroom. Great place to stay. Near trains and close to everything of tourist desires.