See all properties

Sandos Playacar All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Xaman Ha Aviary

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Exterior
Reception
Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace
Family dining
VIP Access

Reviews

7.4 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Airport transfer
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 3 poolside bars
  • 6 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 8 outdoor pools
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
The price is $596
includes taxes & fees
$596 per night
Jan 15 - Jan 16, 2025

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 32-inch plasma TV with satellite channels, TV

Jr Suite Hacienda

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
  • 786 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Plasma TV
Ceiling fan
  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 322 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Jetted bathtub
  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Jetted bathtub
  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
  • 786 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Aerial view

Sandos Caracol Eco Resort - All Inclusive

Pool
Free breakfast
Spa
Airport transfer
6.6 out of 10, (1507)
Sandos Caracol Eco Resort - All Inclusive
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 5 min drive - 2.2 km
  • Xaman Ha Aviary - 6 min drive - 2.7 km
  • Quinta Avenida - 7 min drive - 3.5 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 12 min drive - 7.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

At Sandos Playacar All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be just a 5-minute drive from Playacar Golf Club. There's plenty of fun with the 8 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 9 restaurants and the 3 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 2 swim-up bars, a free kid's club, and a fitness center. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 819 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Mini golf
  • Kayaking
  • Sailing
  • Personal watercraft (motorized)
  • Snorkeling
  • Surfing/body boarding
  • Shopping
  • Pool table
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 8 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Sanitation services: MXN 32.57 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 1 and 17 costs MXN 880.00 (one-way)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Is there a pool at Sandos Playacar All Inclusive?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Sandos Playacar All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sandos Playacar All Inclusive?
Yes, there's free self parking.
Is airport shuttle service offered by Sandos Playacar All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 2100 per person one way.
What are the check-in and check-out times at Sandos Playacar All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Sandos Playacar All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (8-min drive) is nearby.
What is there to do at Sandos Playacar All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and snorkeling. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 8 outdoor swimming pools. Sandos Playacar All Inclusive also has 2 swim-up bars, 3 poolside bars, and a sauna, as well as a steam room, an arcade, and a garden.
Are there restaurants at or near Sandos Playacar All Inclusive?
Yes, there are 9 onsite restaurants.
Does Sandos Playacar All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sandos Playacar All Inclusive like?
Sandos Playacar All Inclusive is a short 4-minute walk from Playacar Beach and 10 minutes' walk from Piste Cyclable sur Paseo Xaman-Ha.

Reviews

7.4

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Poor

Marcela, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Upon my arrival , I was not greeted by any staff or offered a welcome drink. The guy with the welcome drinks walked right past my co worker and I. Upon waiting 1 hour to check in , the woman refused to give us the room we paid for which was described as 2 queen beds , AC , Adult only and a tub. Unfortunately, we were placed in a room with two full beds , no working AC and no tub (a dirty shower ). After a long flight we were extremely hungry and tired asked for assistance with the broken AC but no one came. We went for a early dinner at the French restaurant and decided to not show to our second reservation of the night because of the distance/couldn’t find it(the shuttle was always full and/or didn’t show in a 15/30 min period . Friday night , unfortunately we slept in heat! Saturday 09/14 Unfortunately. Maintenance was sent Saturday morning, he attempted to fix the AC , it worked for about 4 hours and completely stopped. I proceeded to the beach bar where they used the cheapest tequila present to make my drink (instant stomach ache) . After the beach we returned back to the room and we had a dinner reservation a few hours away. Follow this we left the room and proceeded to have dinner. Upon arriving to the Brazilian steak house a waitress named Cynthia asked that we wait 15 mins while she cleans off table (at this time she chose to sit only white or Hispanic couples ) she displayed pure discrimination, after waiting 15 mins patiently she rejected us and told
sabrina, 3-night trip with friends
Verified Orbitz guest review

8/10 Very Good

Berna, 7-night trip
Verified Expedia guest review

8/10 Very Good

Every time we go to Sandos the experience is amazing ! All the crew is great and very helpful! Will be back one more time for sure, and the kids love the aquapark!!
david, 7-night family trip
Verified Expedia guest review

4/10 Fair

Ryan, 5-night trip
Verified Expedia guest review

8/10 Very Good

Pools
Ivan, 4-night family trip
Verified Expedia guest review

2/10 Poor

Room was invaded with cockroaches. There was construction in the property next door, noisy.
Luis, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Easy access to everything
Erminia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente over all would stay again
Janely, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

Really good place for vacation.
Jimena, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Arely Naylet, 4-night trip
Verified Expedia guest review

6/10 Good

Vanessa, 5-night trip
Verified Expedia guest review

8/10 Very Good

Family friendly resort, lots of things to do, good varieties of food. Overall a very nice resort for the family. One advise to visitors, bring your own drinking glass or tumbler unless you don't mind using their rewash or rerinse plastic glass😮
Deodato, 7-night family trip
Verified Expedia guest review

6/10 Good

I had some much expectations for this hotel, I visited it 8 years ago and it was great. But it change so much. Food was not great, some fruit from the buffet were bad and not entertainment at all around the pool or the hotel in general, drinks were not good, staff were not that friendly as I am use to in others hotels in Mexico. It is big and beautiful but it needs a lot of work to make Sandos Playacar of what it was before. Elena from the Italian restaurant was amazing and Naileth from the Brazilian Restaurant were the best. The rest of staff were ok. The Beach was gorgeous and made my stay very much fun.
Leidy, 4-night family trip
Verified Expedia guest review

6/10 Good

CONS: 1) Hard to book dining options ( can only use the web app, or do walk in at very early hours). There are no alternatives for booking, and the staff in person made it hard to book dining. 2) Poor check in service. No offer of a welcome beverage despite the long check in process. None of the amenities were described without me asking many questions. I had to remind the staff to give me a towel card. The room bracelet is a great idea, but it is a little gross knowing that you wear it 24/7 and cannot remove it to wash or rinse it.The web app has the only version of a map of the large property. It is hard to read and challenging to zoom in on the map.Hopefully the property can introduce a GPS version of the map in their app to help figure out directions better. 3) Poor shuttle service. Very vague signs as to the stop locations, and such crowded conditions that I realized early on, its best to walk around the property to get anywhere in a timely fashion 4) Poor lack of signage. Signs that were present were difficult to read or in odd spots that you could not find them. 5) Lack of enforcement of areas: Staff did not enforce "adult only zones" 6) Frequent Upselling PRO: 1) Good BellBoy service. They take your belongings and immediately give a receipt, whether it is when you first come to the lobby, or request a pickup prior to your check out. 2) Good food. Despite challenging to obtain restaurant reservations, the food was pretty good overall. 3) Wide water options
Jemi, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Yakira, 5-night trip
Verified Expedia guest review

2/10 Poor

We stayed in the 6000 block which is far from the main buffet and beach. It wouldn’t be an issue if they had an adequate shuttle bus system. When we stayed mid June they had one or two shuttle busses running thru the day but there were too many visitors and it was not enough. The lines were long and you had people walking up and rushing on the bus — if you’re not fast or have kids / strollers get ready to wait or walk every single time. My family members had different issues with their rooms. One other room in block 6000 flooded after a night of rain. A room in the adult section had no ac the entire stay and all they could do was offer a fan. Yes you read that right, a FAN. Another family in 6000 block walked into their room after check in and there was a couple showering. We stayed 6 nights and were able to get reservations to the restaurants only after our 4th night. I will not return to this place and don’t recommend.
Olga, 6-night family trip
Verified Expedia guest review

8/10 Very Good

Lovely hotel, family oriented. Lots nature. Monkeys, donkey, bull, iguanas , lots birds. Great atmosphere , super relax . The spa is amazing. Food lots variety everyday and the upgrade room the haciendas (suites) are awesome
CESARINA, 4-night family trip
Verified Expedia guest review

8/10 Very Good

I just spent 5 days at the Sandos Playacar. It was a great property for a family vacation. The beach was absolutely beautiful. I wish they had more entertainment around the pool. It is not a resort for young adult who want to party. The DJ at the club could not entertain the crowd. This resort is perfect for the kids from 0-15 . The resort needs more animation around the pool, in the Teen Club and in the night club. Regardless of the lack of entertainment- I will still recommend
Alexandra, 5-night family trip
Verified Expedia guest review

4/10 Fair

Booked 4 rooms for 4 days through Expedia. 7 adults (3 of them elders). Check in service was TERRIBLE with male agent . I had requested early check in and to have rooms close together since we had the elders. He said pick one or the other that he couldn’t help with both unless I paid an additional amount to upgrade rooms to adult only section. My priority was the rooms close together and the amount they requested was price gauging. Rooms were given to us around 5pm. But my dad’s room wasn’t ready until almost 7pm. And when the agent at the counter assisted me with that, she gave me the worse attitude and told me I had to wait an additional 30 minutes after I asked for a manager since she claimed she couldn’t see any reservation or change request for us. Tram service is TERRIBLE only 1 was working and it was at least a 30 minute wait if we were lucky. Property is big and nothing b is walking distance. On day 2 found out that I had access to Expedia concierge that could have assisted me with all my stay and she was amazing! Grouped our rooms in the adult section and helped with transportation. She saved our vacation. Had it not been for her, we would have left a day early due to the terrible service we were given. THANK YOU for saving our vacation and making the last day of our vacation memorable. Also we never received our complimentary fruit and wine room gift and fridge in room never worked.
Paula, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

My daughters wedding.
Todd, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel
Luis, 4-night family trip
Verified Expedia guest review

8/10 Very Good

The staff is super nice. The only con would be the early morning call every day to try and get me to buy a timeshare
Robert, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Room update
Vanja, 10-night family trip
Verified Expedia guest review

4/10 Fair

Food was terrible. They allow children in adults only areas. Random staff walking in our room while sleep. Order room service and it never comes or comes incorrect. We received one towel key for 2 rooms and 4 people. Other guest were welcomed with drinks and champagne upon arrival but weren’t offered anything. We made an in person reservation at restaurant with the manager then the next day they told us we didn’t have a reservation. I don’t recommend this resort.
Kiara, 7-night trip
Verified Expedia guest review

General property information

Travelers Say
"The pool and beach were great as well."
Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM