We my wife for there, the front desk clerk did not give us the king smoking room that I paid for, giving us a two queen smoking room instead. When I asked about it, he came up with excuses such as that there are no king smoking rooms. Later, I went to the restroom and the toilet wouldn't flush. I called the front to see if someone can fix it. The same person, I presume the owner, seemed bothered that I asked him to check it out. He finally did and fixed it sort of. Later that night we took a shower only to find that the water only was lukewarm. We turn the nob all the way to hot, and the water didn't change. The shower head also sounded as if it was going to pop off and hit someone. We were extremely disappointed with all this. I've stayed at other America's Best Value Inn and Suites, but never have felt the way that I did the two nights that I stayed there.