6/10 Good
Feb 3, 2025
Never again
The stay is not what I expected it to be. I planned for a relaxing self care weekend. It did not start off like that. Once I made it to my room I was very disappointed. There was no bathtub even tho I called in advance to confirm and was told yes. I planned to take a bubble bath. I contacted management and she didn’t seem to care. I didn’t have the name of the staff I confirmed with but I had the date and time I spoke with the person and what gender the voice sounded like. I told her that. She didn’t even acknowledge my concern. She was more concerned with telling me that her staff knows better. On top of that the towels were hard. That in itself was crazy.
Verified traveler
2-night trip
Verified Hotels.com guest review