When we arrived for check-in at 10:00 pm, lobby doors were unlocked, however, there was no staff visible. After waiting for several minutes, we called the hotel phone. It went to a recording. We waited several more minutes and called again. The phone was answered and an employee indicated that she would be there in two minutes. Five minutes later we called back, and she said she was now on her way. She came to the desk and indicated that she had been in the shower and that it wasn't time for her shift to begin yet. However, she did check us in. The parking lot was covered in ice with little effort shown to make it safe to walk on.