The first impression was great, good location for the O2 arena. We were greeted warmly at the reception and were offered welcome beverages. The room size is adequate, lighting was a bit too dark. The lack of extraction fans in the bathroom means there was a damp smell as soon as I stepped in. Wireless charger, bedside light and light on the makeup mirror was not in working order. Shower temperature was tepid on the verge of being cold, even at the hottest setting. Fixtures around the bathroom are loose and fallen apart. The staff are great, the location is great, but the quality of the room is of sub standard.