6/10 Good
Nov 17, 2024
Very disappointing
For a 4*, hotel was grandly decorated but that was it as the service lacked in lots of areas. Staff were not very attentive and my husband and I had to clear our own table in the Garden Room then ordered a Cream Tea which in the menu was supposed to have been loose leaf but was t bags and tepid water and then had to wait a further 25mins for the scones which we did have 2 of but only enough cream and name for one. Our bed room had just enough room to walk around the bed which was a small double (husband is 6ft 8) and moved on it’s wheel every time someone rolled over and of course woke the other one didn’t sleep much over the 2 day stay, We had booked a table in the Peaches restaurant for the first night which was expensive for what was actually average food unfortunately and again the waiters just plonked the dishes down in front of us and walked off. Would not stay again.
Melissa
Melissa, 2-night trip
Verified Hotels.com guest review
