"I booked accommodation at the Kings Head for myself & my registered assistance dog. Upon arrival, I was refused check-in solely because the hotel stated that they “do not allow pets.” I explained that my dog is a legally recognised assistance dog & not a pet. Despite this, I was still denied access to the hotel.
I was subsequently directed to alternative accommodation at the Lodge in the Vale, approximately a 10-minute walk away. This caused significant inconvenience & distress, particularly given my mobility limitations & underlying health conditions.
After checking into the alternative accommodation, I discovered that no food or catering facilities were available on site. I was informed that I would need to walk back to the Kings Head in order to obtain food. Due to my medical & mobility issues, this was not reasonably possible, resulting in me going without food throughout the evening & into the following morning.
I consider the actions of the Kings Head to constitute unlawful discrimination under the Equality Act 2010. Assistance dogs are protected by law, & service providers are legally required to make reasonable adjustments & must not refuse access to individuals accompanied by an assistance dog.
The treatment I received was humiliating, distressing, & had a direct negative impact on my wellbeing. I reserve all legal rights in relation to this matter, including the right to pursue formal legal action £ seek damages for discrimination & distress & losses. "
