At Hotel Ambra, you'll be just a 5-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. Other features include an outdoor pool, a terrace, and a garden.
Languages
English, Spanish
At a glance
Hotel size
39 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Water dispenser
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Pool loungers
Pool umbrellas
Facilities
Garden
Picnic area
Terrace
Television in common areas
Mosquito nets
An outdoor pool
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Room amenities
Be entertained
50-inch LED TV
Satellite TV channels
Netflix
Home comfort
Air conditioning
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Soap and shampoo
Hair dryer (on request)
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Fees & policies
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Hotel Ambra Hotel
Hotel Ambra Playa del Carmen
Hotel Ambra Hotel Playa del Carmen
Frequently asked questions
Does Hotel Ambra offer free cancellation for a full refund?
Yes, Hotel Ambra does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Ambra?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Hotel Ambra?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at Hotel Ambra?
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon.
Is there an onsite casino at Hotel Ambra?
No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.
What is there to do at Hotel Ambra and nearby?
Hotel Ambra has an outdoor pool and a picnic area, as well as a garden.
What's the area around Hotel Ambra like?
Hotel Ambra is in Ejidal, a short 4-minute walk from Centro Maya Shopping Center.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very Good
Jul 25, 2024
Guillermo
Guillermo, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 7, 2024
Heather
Heather, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 6, 2024
Muy tranquilo, cómodo y a un precio muy económico
José Juan
José Juan, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Apr 5, 2024
Does the Job!
We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.
Tim
Tim, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Mar 9, 2024
Hugo
Hugo, 4-night trip
Verified Expedia guest review
6/10 Good
Mar 1, 2024
Good hotel
Leslie
Leslie, 5-night business trip
Verified Expedia guest review
10/10 Exceptional
Feb 24, 2024
Juan
Juan, 1-night trip
Verified Expedia guest review
8/10 Very Good
Feb 13, 2024
It would just be nice if the guest didn't have to ask the staff for 2 days to get the dishes to the kitchen. Especially if you book a room with a kitchen, which you need for a diet. Everything else was ok.
Boris
Boris, 10-night romance trip
Verified Expedia guest review
4/10 Fair
Jan 30, 2024
Stayed two weeks. The rooms are decently clean but the area is very noisy and all that sound comes right inside. It’s worse in the “apartment” style units with cooking facilities. They’re in their own tower and have two extra windows, plus the door opens to outside. As for the cooking facilities, they don not have a microwave as advertised and they provide no cookware or dishes or utensils - but they will promise to get them sometime in the future. They’ll also promise to get clothing hangers, but never actually will. There is no laundry on site as advertised. Not in the room and not as a service.
Night staff are rude, day staff are friendly if unhelpful. Night staff also cannot read Spanish well or understand any English, so be prepared to speak in only Spanish after 7 or 8pm if you need anything. The pool is sketchy and it and the main floor lobby area are sparse and unwelcoming. Do not expect to spend any time outside your room unless you’re leaving the hotel. There is a mall across the street. It’s likely one of the most expensive malls in the country, where you will find a very sketchy looking laundromat. The grocery store there is good for selection, but the prices are mismatched or simply untrue on most items we purchased. Air conditioning at the hotel worked very well and the wifi worked well most of the time. Bring your own Netflix account if you plan to use the tv at all.
Anthony
Anthony, 7-night romance trip
Verified Expedia guest review
8/10 Very Good
Jan 20, 2024
María Eugenia
María Eugenia, 4-night family trip
Verified Expedia guest review
8/10 Very Good
Jan 20, 2024
LaDarius
LaDarius, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 8, 2024
Gilbert
Gilbert, 2-night trip
Verified Travelocity guest review
8/10 Very Good
Dec 27, 2023
Very basic, very clean. Charmless.
Noam
Noam, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Dec 25, 2023
Andres
Andres, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Dec 3, 2023
Sam
Sam, 5-night trip
Verified Expedia guest review
8/10 Very Good
Aug 30, 2023
Mayra
Mayra, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 29, 2023
Lugar limpio y con lo necesario para pasar la noche. Al frente está el centro comercial, así que hay lugares para almorzar y comer. Lo justo por el precio.
Erick
Verified Expedia guest review
10/10 Exceptional
Jul 23, 2023
Jair
Jair, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 16, 2023
Soriana across the street, oxxo next door. Clean room and good a/c. The only bad thing is that the parking.
Jose
Jose, 1-night family trip
Verified Expedia guest review
8/10 Very Good
Jun 25, 2023
Rooms View to the streets are very noisy. Other than that location and property very nice
roberto
roberto, 2-night trip
Verified Expedia guest review
6/10 Good
Apr 8, 2023
Just One Night
Timothy
Timothy, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 19, 2023
Hotel muy limpio y en buenas condiciones, únicamente estacionamiento muy pequeño
Aldo
Aldo, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 16, 2023
The hotel was very clean the staff was very friendly and Carlos at the front desk was very nice. I highly recommend this Hotel.
Mokhtar
Mokhtar, 7-night trip
Verified Expedia guest review
8/10 Very Good
Feb 20, 2023
9/10 service
We had an amazing 3-nights stay here, the location is very close to a lot of places. The place is nice, simple, and clean, especially for its price. The staffs has been super friendly as well, they provided all we need you just got to ask, they also showed us a close local food place which we really loved! Will definitely book with them again!
Semah
Semah, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Jan 31, 2023
The only problem was the patio door didn’t lock. I stacked-up furniture against the door that would knock over and awaken me if intrusion. Other than that it was a clean quiet place.