2/10 Poor
Nov 14, 2024
I would not stay here again.
This hotel was nothing like what was described on hotels.com or in the reviews. There was NO mention that the room did not have a window so, when we mentioned that the room was not acceptable because it did not have a window & asked to be moved to one with a window, the receptionist laughed & said there were none available. We stayed one night & the next day, it was pouring rain in Da Nang so the room was filled with the smell of mold. It was disgusting!
The refrigerator did not work so, any food we left in it overnight was spoiled by the morning.
We stayed one night and checked out at noon the next day. When the owner realized we were checking out, she actually CHASED us down the street yelling at us & demanded to know why we were checking out early.
It was not a pleasant stay nor a pleasant scene that she made in the street after we checked out.
I will put this hotel on my list of placed to never stay again & move on.
There are SO many available hotel rooms with better amenities in Da Nang, I would never again accept a room like the one I was given at Sofiana. I've stayed in 5 Da Nang Hotels already &, all were better than this one.
I've asked the owner for a refund but, based on her hysterical behavior, I doubt that it will happen.
Yvonne
Yvonne, 3-night family trip
Verified Hotels.com guest review
