"I rarely leave negative reviews, however after spending nearly $6,000 on a nine day stay at Secrets Tulum, I feel obligated to provide an honest and detailed account of our experience. While the staff themselves were kind, welcoming, and clearly doing their best, the overall resort experience fell drastically below expectations for a luxury all inclusive property carrying the Secrets name. Quality of housekeeping service was also lacking throughout our stay. We intentionally left ketchup on the table to see how thoroughly the room was cleaned, and it remained there the entire trip untouched. We constantly had to request towels, especially extra towels for the swim up area, because they were not stocked in the room. The nightstand only had one drawer on one side of the bed, which was inconvenient, and there were obvious signs surfaces were not being properly wiped down daily. At one point I had left a piece of candy on my nightstand after taking it out of my mouth and although I threw it away myself, the sticky residue remained and was never cleaned. I am by no means a slob, so the lack of attention to basic room cleanliness was frustrating. Additionally, the only drinks stocked in the room were beer, so if you have a beer allergy or simply do not drink beer, you are essentially out of luck.
The largest disappointment by far was the food quality. It was consistently poor throughout nearly every restaurant and dining option on the property. Vegetables were overcooked and taste"
