This is my favorite hotel to stay in when visiting Chicago! It is always clean, the staff are always friendly, the suites have so much room, the location is perfect, and the breakfast is the best I have ever had at a hotel. My one big compliant is the free drinks during happy hour. The line is so long, it is not worth standing in for a free drink. On our 2nd day there, we made sure to get back early for happy hour and decided to order food in. It was a complete waste, neither one of us wanted to stand in the long line to wait so we decided we would just pay for one when happy hour ended. That didn't work either as they closed the bar. There has to be a better way to make this happen. Maybe have drinks already made up a head of time? Also, our phone in our room did not work, so we had to go to the lobby every time we needed something. Our safe was not working so they told us security would be right up to look at it and no one showed. Even with these couple of small annoyances, the positives definitely outweigh any of those and I plan to stay here again the next time I am in the city.