4/10 Fair
Jan 9, 2025
A Terrible beging to a family reunion!
When I reserved this room the info stated it had free shuttle from DSW airport to the hotel.When we arrived at airport and called hotel the recording said to press # _ for transportation. No answer. I waited and recalled . eventually I got an answer from desk saying they had no transportation. So, looked for a cab. The cab wanted $50 to take us 5 minutes away to the hotel. I could have booked another hotel that had transportation. When we finally arrived there was no one at the desk. We were calling around the lobby finally someone came and gave us our room key.. The room was in need or aremodel. The hotel had no restaurant. It was blocked off and sealed up. No vending machines. I eventually went to desk (no phone response from room). Had to search for clerk again. Received 3 flyers for restaurants with delivery. One was permanently closed. One no longer delivered and the last one reluctaantly delivered with a $50.00 minimum. The clerk told us we could walk 5 minutes away to some restaurants. These were across the Highway. The overpass was dark and no sidewalk.My husband walks with a cane and is in hid 80"s. I found out the next morning that this Holiday is is being taken over within this year and being redone. The worst enxperience I ever had. Fortunately the next morning we were picked up by family to go to their house.. Whenat the hotel there was only 1 other car in the lot. I don't thin there were many booked rooms. Out room looked over the parking lot.
Russell
Russell, 1-night family trip
Verified Hotels.com guest review