I specifically reserve this hotel because it is close to family I visit this time of year. I usually never have a problem with my stay here. The housekeeping staff is amazing, the maintenance team has also been polite, respectful and greet you with a smile. That part of the team is great! The front desk attendant at check in however was less than customer friendly. She wasn't wearing a name badge and she refuse to give me her name so I can only refer to her as an older woman with missing teeth. She was not friendly, her demeaner was hard, cold, and stern. I felt like I was being interrogated. She is not professional at all. The 3rd day of our stay I went down to replace clean towels and she kept asking to confirm when were we checking out, also made me count the number of towels I brought down for replacement. The straw for me was at check out, when she blurted out loud across the counter as we were collecting our belongings at the end in the lobby "are you checking out?!?!?!" In front of other guests and staff members.