We got in late. I reserved a non-smoking room. The room had a tag stating it was non-smoking on the desk. The room reeked of old smoke.
It was too late and cold for me to want to mess with changing rooms.
The next morning, when i checked out, I complained about the smoke smell. I was told they were in the room the day before and 'non-one smelled smoke'. That was it. No apology, no nothing.
Plus, at 9:30 in the morning, housekeeping banged on the door repeatedly. Then they called a half hour later to see if we were still in the room.
Check out is 11:00, they called me at 11:05 as we were preparing to leave the room to basically tell me to get out. The hotel was not at all full.