8/10 Very good
Very good 3* hotel which could pass as a 4*
Anders
Anders, 2-night trip
Hotel Sapphire
Mombasa hotel with outdoor pool and restaurant
Located at Hotel Sapphire, you can look forward to unwinding on the sun-kissed terrace or taking a refreshing dip in the outdoor pool. Connect to WiFi and enjoy luggage storage, while appreciating an overall well-maintained property.
Excellent
Popular amenities
- Pool
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
- Air conditioning
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Outdoor pool
- Breakfast available
- Room service
- Meeting rooms
- Terrace
- 24-hour front desk
- Air conditioning
- Front-desk safe
- Laundry service
- Luggage storage
Feel at home (6)
- Free cribs/infant beds
- Private bathroom
- Separate sitting area
- Terrace
- Daily housekeeping
- Flat-panel TV
$69 nightly
$82 total
Mar 7 - Mar 8
Total with taxes and fees
Room options
Check availability for these dates
Superior Double Room
Wonderful
Highlights
Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Satellite channels
Daily housekeeping
- 290 sq ft
- Sleeps 3
- 1 Double Bed
Executive Suite
Exceptional
Highlights
Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Satellite channels
Daily housekeeping
- 387 sq ft
- Sleeps 3
- 1 Double Bed
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About the neighborhood
Mwembe Tayari Road, Mombasa
About this property
Hotel Sapphire
When visiting Mombasa, Hotel Sapphire is a great choice to consider. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Fellow travelers say good things about the overall property condition.
At a glance
Property amenities
Room amenities
Frequently asked questions
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Hotel Sapphire Reviews
Excellent
8.8
Cleanliness
7.8
Amenities
9.0
Staff & service
8.4
Property conditions & facilities
What guests liked
- Breakfast was very good, offering a lot of options including traditional Kenyan and Swahili food. (4 reviews)
From real guest reviews summarized by AI.Popular mentions
Service staffRoomFoodRoom service10/10 Exceptional
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
Vivian
Vivian, 2-night trip
10/10 Exceptional
Cooperative staff, comfortable room. A good bar and restaurant.
Getinet Abay
Getinet Abay, 1-night trip
10/10 Exceptional
Wonderful service and staff
Margaret
Margaret, 1-night trip
10/10 Exceptional
Nice staff n restaurant
Biniam
Biniam, 1-night trip
10/10 Exceptional
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Domenyk
Domenyk, 1-night trip
8/10 Very good
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Pilar
Pilar, 1-night trip
10/10 Exceptional
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
Miriam
Miriam, 1-night trip
10/10 Exceptional
great hotel
Outstanding value with top-notch service. Food was good and the rooms were very clean
Javeed
Javeed, 1-night trip
10/10 Exceptional
Superb hotel
A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
K
K, 1-night trip
10/10 Exceptional
Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
John
John, 7-night trip
10/10 Exceptional
Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind.
Frazier
Frazier, 4-night trip
2/10 Poor
Too dirty
catherine
catherine, 1-night trip
8/10 Very good
Great place to sray in Mombasa. All of the staff were wonderful and very helpful.
Heather
Heather, 2-night trip
10/10 Exceptional
Addressed noise issue very well
It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug.
The hotel addressed this very well, upgrading our room and putting us on half board.
Will stay again.
Foo
Foo, 2-night trip
10/10 Exceptional
Will recommend this property
Josephus
Josephus, 1-night trip
10/10 Exceptional
Great
mary
mary, 2-night trip
10/10 Exceptional
Hotel Sapphire was a great place to stay. The experience was rather luxurious considering the affordable price.
Anneke
Anneke, 1-night trip
10/10 Exceptional
Fantastic service, very reasonable price.
Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Scott
Scott, 1-night trip
10/10 Exceptional
Upgraded me to a suite, free of charge. Great experience, beautiful nice people. I will be back!
Earl
Earl, 2-night trip
4/10 Fair
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
Jameelah
Jameelah, 1-night trip
10/10 Exceptional
Everything
ramanlal
ramanlal, 4-night trip
6/10 Good
The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
DARRAN
DARRAN, 2-night trip
10/10 Exceptional
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Hans Evan Paul
Hans Evan Paul, 2-night trip
10/10 Exceptional
The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.
Janilia