4/10 Fair
Feb 4, 2025
Shame about the cat turds.
Booked one night here in late January with my wife.
Lovely old building on the outside.
Most of the staff were nice. There was one who was a bit rude but that wasn't really the issue. The room we were given was old, and in the uncleaned staff wing of the hotel. Quite ugly and not in the main hotel, despite the fact that the hotel was virtually empty when we stayed. Being in what appeared to be the staff wing, meant that the outside door in our corridor was left open most of the time, despite the January cold and rain. As well as being cold, this gave open access to anyone, which was a little concerning.
The breakfast was ok. Not great. Not terrible. Just ok.
We were denied a late checkout even though we requested this at check-in the previous afternoon. Check out was 11AM. We asked for one hour so we weren't rushing but they wouldn't let us. Their reason to refuse us could not have for hygiene reasons because when we checked out, we had to walk past cat turds that were left in our corridor from when we checked-in the previous day. The photos I attach show the same turd. from check-in to check out. They may want to clean the rooms early, but everything else, not so much so it would seem.
Over all, a nice building.
Perhaps if we had been given a more sanitary room and the midday check-out that we politely asked for, our rating would have been higher.
Colin
Colin, 1-night trip
Verified Hotels.com guest review
