2/10 Poor
Jul 16, 2020
Left hung high and dry
We turned up at the hotel for a 3nights extended bank holidays weekend just to find out that the hotel was privatised and fully booked with nowhere to sleep in town or in the neighbouring villages !!! Owner refused to speak to Hotels.com since apparently he has only signed a contract with Expedia (but didn’t acknowledge it was the same company!) and refused to speak English... Hotels.com was not able to sort it out not find anywhere else and we had to drive back home 3hrs in the other direction ! 5 days later and I am yet to receive any reimbursement from Hotels.com despite nice front line staff who tried their best...
Xavier
Xavier, 3-night trip
Verified Hotels.com guest review