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Relais & Chateaux Chaptel Hangzhou

4.0 star property
Art Deco hotel with restaurant, near West Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Relais & Chateaux Chaptel Hangzhou

Courtyard
Front of property - evening/night
32-inch flat-screen TV with cable channels, TV
Classic Townhome, 1 King Bed, Terrace | Living room | 32-inch flat-screen TV with cable channels, TV
Family Suite, Multiple Beds, Balcony | Premium bedding, down comforters, Select Comfort beds, free minibar

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Non-smoking
    Non-smoking
  • Air conditioning
    Air conditioning
  • Laundry facilities
    Laundry facilities
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Coffee shop/cafe
  • 24-hour business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Snack bar/deli
Feel at home
  • Free cribs/infant beds
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite, 1 King Bed, Ensuite, Garden Area

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Suite, 1 King Bed, Ensuite, Garden Area

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Select Comfort bed
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Townhome, 1 King Bed, Terrace

Premium bedding, down comforters, Select Comfort beds, free minibar

Classic Townhome, 1 King Bed, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Townhome, 2 Bedrooms, Patio, City View

Premium bedding, down comforters, Select Comfort beds, free minibar

Family Townhome, 2 Bedrooms, Patio, City View

Highlights

Patio
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Select Comfort bed
  • 1292 sq ft
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 King Bed

Similar properties

Terrace/patio

Sofitel Hangzhou Westlake

Pool
Airport transfer
Free parking
Free WiFi
8.4 out of 10, Very Good, (416)
The price is $129
includes taxes & fees
$121 per night
Dec 8 - Dec 9
Sofitel Hangzhou Westlake
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About the neighborhood

Map
No.57, Changsheng Road, Shangcheng, Hangzhou, 310006

What's nearby

  • West Lake - 4 min walk - 0.3 km
  • Broken Bridge - 14 min walk - 1.2 km
  • Hangzhou China Silk Town - 3 min drive - 2.5 km
  • Hangzhou Tower Shopping Mall - 3 min drive - 3.0 km
  • Zhejiang University Yuquan Campus - 5 min drive - 5.4 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive
  • Hangzhou Station - 11 min drive
  • East Railway Station (East Square) Station - 18 min drive
  • East Railway Station - 19 min drive
  • Longxiangqiao Station - 3 min walk
  • Fengqi Road Station - 15 min walk
  • Wan’an Bridge Station - 20 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪台北纯k - ‬2 min walk
  • ‪菲乐酒家 - ‬1 min walk
  • ‪必胜客 - ‬2 min walk
  • ‪天天旺酒楼 - ‬2 min walk
  • ‪菲芘国际娱乐 - ‬2 min walk

About this property

Relais & Chateaux Chaptel Hangzhou

Relais & Chateaux Chaptel Hangzhou offers a fantastic location, putting you just a 5-minute walk from West Lake. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Other highlights at this Art Deco hotel include a snack bar/deli, a terrace, and a garden. The property is just a short walk to public transportation: Longxiangqiao Station is 3 minutes and Fengqi Road Station is 15 minutes.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 26 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: anytime
  • Express check-out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • Built in 1930
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Art Deco architecture

Accessibility

  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of Relais & Chateaux.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000.0 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 188 for adults and CNY 94 for children
  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 575.0 per day

Parking

  • Parking height restrictions apply

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Relais Chateaux Chaptel Hangzhou Hotel
Relais Chateaux Chaptel Hotel
Relais Chateaux Chaptel Hangzhou
Relais Chateaux Chaptel
Relais & Chateaux Chaptel Hangzhou Hotel
Relais & Chateaux Chaptel Hangzhou Hangzhou
Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou

Frequently asked questions

Does Relais & Chateaux Chaptel Hangzhou offer free cancellation for a full refund?
Yes, Relais & Chateaux Chaptel Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Relais & Chateaux Chaptel Hangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Relais & Chateaux Chaptel Hangzhou?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Relais & Chateaux Chaptel Hangzhou?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Relais & Chateaux Chaptel Hangzhou?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out is available.
What is there to do at Relais & Chateaux Chaptel Hangzhou and nearby?
Relais & Chateaux Chaptel Hangzhou has a garden.
Are there restaurants at or near Relais & Chateaux Chaptel Hangzhou?
Yes, there's an onsite restaurant.
Does Relais & Chateaux Chaptel Hangzhou have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Relais & Chateaux Chaptel Hangzhou like?
Relais & Chateaux Chaptel Hangzhou is in Shangcheng, a short 3-minute walk from Longxiangqiao Station and 4 minutes' walk from West Lake.

Reviews

8.8

Excellent

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing.
Rina, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Great location!
Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

great place
Very good location .great service
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it
Yingyan, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい！
2-night family trip
Verified Expedia guest review

8/10 Very Good

在5年前住过这特色酒店，当时酒店开了不久，独特的风格使我老婆特别喜欢。这次再到杭州，老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风，做完大事臭味很久都不散。
1-night family trip
Verified Expedia guest review

8/10 Very Good

JIA, 3-night family trip
Verified Hotels.com guest review