When you stay at Lotte The Residence, you'll be just a 5-minute drive from West Lake and Ho Chi Minh Mausoleum. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An outdoor pool and a bar/lounge are offered, and apartments have conveniences like kitchenettes and washers/dryers. Fellow travelers love the overall property condition.
Languages
English, Korean, Vietnamese
At a glance
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
At check-in, guests must provide a record of full COVID-19 vaccination
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Property amenities
Pool/Spa
Outdoor pool
Sun loungers
Spa tub
Sauna
Steam room
Massages
Internet
Free WiFi
Parking and transportation
Free secured, covered self parking on site
Free valet parking on site
Family friendly
Children's pool
Playground
Kitchenette
Refrigerator
Stovetop
Microwave
Oven
Rice cooker
Cookware/dishes/utensils
Dining
Full breakfast available for a fee daily 6 AM–10:00 AM: VND 450000 per person
1 restaurant
1 bar
24-hour room service
Bedrooms
Rollaway/extra beds: VND 1167500.0 per day
Bathrooms
Shower
Rainfall showerhead
Hair dryer
Slippers
Towels provided
Free toiletries
Bathrobes
Living spaces
Library
Entertainment
LCD TV with cable service
Outdoor areas
Garden
Laundry
Washer/dryer
Dry cleaning/laundry service
Laundry facilities
Work spaces
Desk
Comfort
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (with limits)
Designated smoking areas
Services and conveniences
Concierge services
Daily housekeeping
Safe
Iron/ironing board
Phone
Luggage storage
Blackout drapes/curtains
Safe at front desk
Free newspapers
24-hour front desk
Location highlights
In the business district
In the entertainment district
Things to do
Fitness center
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated there is a smoke detector on the property)
Fire extinguisher
First aid kit
Security system
Window guards
General
258 rooms
65 floors
1 building
Special features
Spa
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately VND 450000 per person
Children & extra beds
Rollaway beds are available for VND 1167500.0 per day
Policies
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.
Also known as
Lotte Residence Aparthotel Hanoi
Lotte Residence Aparthotel
Lotte Residence Hanoi
Lotte Residence
Lotte The Residence Hanoi
Lotte The Residence Aparthotel
Lotte The Residence Aparthotel Hanoi
Frequently asked questions
Does Lotte The Residence offer free cancellation for a full refund?
Yes, Lotte The Residence does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Lotte The Residence?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Lotte The Residence?
Sorry, pets aren't allowed.
Is parking offered on site at Lotte The Residence?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Lotte The Residence?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Lotte The Residence and nearby?
Lotte The Residence has a spa and an outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Lotte The Residence?
Yes, there's an onsite restaurant.
Does Lotte The Residence have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, an oven, and a refrigerator.
What's the area around Lotte The Residence like?
Lotte The Residence is a short 20-minute walk from West Lake and 3 minutes' walk from Embassy of Japan.
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
10/10
Amenities
9.6/10
Property conditions & facilities
9.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 17, 2024
Vanessa
Vanessa, 5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
May 5, 2024
Lots to do around and within
Wee Keong
Wee Keong, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Apr 27, 2024
Amazing property at reasonable price. Extremely friendly and helpful staff members!!! This is the place I’d stay when I visit Hanoi.
Hiu Fai
Hiu Fai, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Apr 10, 2024
Tai sup
Tai sup, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 12, 2024
Love the space in the residence! Staff is very friendly. It is my number one choice for Hanoi!!!
Hiu Fai
Hiu Fai, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Jan 14, 2024
Luis
Luis, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 26, 2023
Excellent rooms,
Great space, breakfast and service excellent
Fasel
Fasel, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 14, 2023
We stayed in a 2 bedroom apartment which was amazing. It had a kitchen, washer/dryer, beautiful bedrooms and SO much storage space. The Lotte mart was convenient. I love the showcase coffee shop inside the entrance. The hotel is full of beautiful areas to explore. The gym/sauna/spa pool were wonderful!
Wendy
Wendy, 2-night business trip
Verified Expedia guest review
8/10 Very Good
Oct 7, 2023
Carolyn
Carolyn, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 5, 2023
With a price lower than the hotel, I got a full apartment with a fully functional kitchen plus washer dryer, and an amazing view!! I’ve been recommending this residence to my friends! This is my choice when I visit Hanoi next time!
Hiu Fai
Hiu Fai, 7-night trip
Verified Expedia guest review
8/10 Very Good
Jul 7, 2023
English Language is still limited but they got the job done. Room was good.
Roger
Roger, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Jun 2, 2023
Very central and convenient with lots of eateries nearby hotel. Within the hotel, there’s a huge Lotte supermarket with lots of Korean and Vietnamese stuff to buy. Quite a number of cafes nearby and even a Starbucks at the first level of the hotel.
Wee Keong
Wee Keong, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
Apr 16, 2023
Will choose again if prices does not increase.
Very clean, good helpful staff, good location but due to the central location. The traffic is bad especially during peak periods.
Peng Guan
Peng Guan, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 13, 2023
very clean and the property has a washer/dry. A plus for traveler with multi destination. grocery store locate inside the building.
KEN
KEN, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Feb 21, 2023
Great Urban View
Spacious rooms and great views. Hotel is very convenient for shopping and general sightseeing.
Ranson
Ranson, 5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 1, 2023
Danny
Danny, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 24, 2022
Soomvi
Soomvi, 12-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 4, 2022
ChinChye
ChinChye, 2-night trip
Verified Expedia guest review
10/10 Exceptional
May 24, 2022
So happy we picked this place…
Was an incredibly find. The property sits atop of a mall and market. The staff was amazing - Ding at first floor lobby was super nice and helpful. Having a washer and dryer for our 11 nights stay was a plus.
wacharee
wacharee, 10-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 5, 2020
很好的地方
很棒的位置,設備還不錯,早餐種類很多。滿意。以後到河內還會再住這裡
Minh Du
Minh Du, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 4, 2020
amazing trip
Great trip and travel.
jackie
jackie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 4, 2020
Great hotel
great location, great service
jackie
jackie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 4, 2020
amazing time
Lotte is a great place to stay. Large room with great services.
jackie
jackie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 24, 2019
Hyukman(Eric)
Hyukman(Eric), 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 12, 2019
We booked this last minute, the staff were very accommodating and incredibly helpful. Would definitely recommend.