We had booked through expidia and all was great, even messaged motel to question about an earlier arrival (as we had to get ready for a wedding at 1pm) so communications we toing and froing We think the cancelation error occurred because we had to cancel our C/Card last year and obviously payment didn't go through to motel at that moment, which they then ASSUMED we had canceled. A quick call to query/curtesy call about our stay would have ensured we were still coming! It was Easter and we feel they were quick to rent the room for longer than the one night we had requested. Not happy as Colin did'nt even bother to help in any way, just a straight, NO You canceled nothing available, sarcastic good luck in finding something else.