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Mercure Almaty City Center

4.0 star property
Almaly District hotel with 2 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Almaty City Center

Turkish bath, massages
Interior entrance
Premium bedding, free minibar items, in-room safe, desk
Exterior
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Airport transfer
  • Connecting rooms available
  • Gym
  • Spa
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Babysitting
  • Business center
  • Meeting rooms
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
The price is $219
includes taxes & fees
$195 per night
Dec 8 - Dec 9

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, free minibar items, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

Superior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Double Room, 2 Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 2 Twin Beds

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 3
  • 2 Queen Beds

Similar properties

Indoor pool

Novotel Almaty City Center

Pool
Spa
Airport transfer
Pet friendly
9.0 out of 10, Wonderful, (114)
The price is $164
includes taxes & fees
$146 per night
Jan 1 - Jan 2, 2025
Novotel Almaty City Center
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About the neighborhood

Map
53 Abylai Khan Avenue, Almaty, 50004

What's nearby

  • MEGA Park - 15 min walk - 1.3 km
  • Zenkov Cathedral - 15 min walk - 1.3 km
  • Almaty Opera House - 4 min drive - 2.9 km
  • Republic Square - 4 min drive - 3.6 km
  • Almaty Central Stadium - 5 min drive - 4.9 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 30 min drive
  • Almaty Station - 12 min walk
  • Almaly - 20 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Wendy’s - ‬5 min walk
  • ‪Degirmen - ‬4 min walk
  • ‪Sandyq - ‬3 min walk
  • ‪City - ‬4 min walk

About this property

Mercure Almaty City Center

Enjoy your visit to Almaty with a stay at Mercure Almaty City Center. Guests can be pampered with massages at the spa, and Gourdet, one of 2 restaurants, serves international cuisine and is open for lunch and dinner. A bar/lounge, a fitness center, and a spa tub are other highlights at this eco-certified hotel.

Languages

English, French, Italian, Russian

At a glance

Hotel size

  • 117 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Babysitting (surcharge)

What to do

  • Hiking/biking trails nearby
  • Horse riding nearby
  • Skiing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Fitness center
  • Full-service spa
  • Spa tub
  • Sauna
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Accessible airport shuttle

Room amenities

Be entertained

  • 42-inch LED TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Fan
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Bathtub only
  • Bidet
  • Eco-friendly toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

Gourdet - This restaurant specializes in international cuisine and serves lunch and dinner.
Barkhan - Onsite lobby lounge. Open 24 hours. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KZT 6600 per person
  • Airport shuttle service is offered for an extra charge of KZT 10000 per vehicle (one-way)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Frequently asked questions

Does Mercure Almaty City Center offer free cancellation for a full refund?
Yes, Mercure Almaty City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Almaty City Center?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Almaty City Center?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
Is airport shuttle service offered by Mercure Almaty City Center?
Yes, an airport shuttle is available. The charge is KZT 10000 per vehicle one-way.
What are the check-in and check-out times at Mercure Almaty City Center?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at Mercure Almaty City Center?
No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.
What is there to do at Mercure Almaty City Center and nearby?
During the winter, enjoy nearby recreation like skiing and return when the snow melts for hiking and horseback riding. Indulge in a treatment at the spa and soothe your senses in the spa tub. Mercure Almaty City Center also has a sauna and a steam room.
Are there restaurants at or near Mercure Almaty City Center?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around Mercure Almaty City Center like?
Mercure Almaty City Center is a short 15-minute walk from MEGA Park and 15 minutes' walk from Zenkov Cathedral.

Reviews

9.2

Wonderful

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Damir, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Dilya, 3-night business trip
Verified Hotels.com guest review

2/10 Poor

Avoid. Not 4-star. Not 9.0 rating.
I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
5-night business trip
Verified Hotels.com guest review

8/10 Very Good

Fahad, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Feruza, 3-night family trip
Verified Expedia guest review

4/10 Fair

Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Sabina, 1-night business trip
Verified Expedia guest review

2/10 Poor

Zhanna, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is my 4th stay at this property
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
teodor, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect for walking around city center Almaty
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
teodor, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Yoshie, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Payal, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

MR DANIEL R, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
ATUL, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great property Great propertyGreat propertyGreat property Great propertyGreat property
7-night family trip
Verified Expedia guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

6/10 Good

Great hotel mostly except issues at check out
My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

GOOD
Farouk k, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Nicoleta, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Had 6 nights at the hotel. Modern, clean and great service. Excellent
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel, beautiful room and excellent restaurant.
2-night trip
Verified Expedia guest review

6/10 Good

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review